Concept

Feedbacks to the author 

A) Jack Welch stated "It is an incredibly detailed piece of work. I wish you every success with it. Good luck with  your consulting work 

--> the book should be a big help to its success".

B) J Robert Baum, PhD. Director of Entrepreneurship Research 

Robert H. Smith School of Business University of Maryland stated: "Joeri has produced a rigorous exploration of the importance of customer focus in modern business. Joeri is motivated by his observation that modern MIS/IT (ICT) systems do not give sufficient attention to the customer core. Ultimately Joeri shows us how to integrate a customer orientation in strategic planning and how to improve a CEOs ability to lead followers toward a customer orientation"

C) After more than ten years using the concepts in consulting projects and in developing my own way, I learned that aspects of the book might be interesting and valuable for: 

- CEOs with focus on customer orientation, on strategy and on alignment of business and ICT 

- Upcoming CEOs who want to learn from Jack, the NEW CEO in face of the 21st century 

- MBA-students who want to profit from the experience of specialists from the U.S, from Europe, from China and from several other places around the world 

- Engineers with affinity to MBA issues 

- Strategy consultants who use tools like Strategy map and balanced scorecard 

- CIOs who want to take responsibility for focusing the power of their teams 

-Executive Search Consultants who want to know the actual value of CEO-capabilities

-Researchers who want to profit from the "Delphi-method"

I hope you will enjoy diving in into the topic of strategic boost of CEO-capabilities driven by customer values and ICT. I look forward to receiving feedback and to learn more from people on their way to become the best - from you! 

Good luck. 

Joeri G. Gredig

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