FAQs
Support Email: hctb@spotsylvania.k12.va.us
Video Tutorials
Creating a HCTB Account Using a Mobile Device: Creating a new Here Comes the Bus account on a mobile device.
Logging In and Out of HCTB on a Mobile Device: Logging in and out using the HCTB app.
Tracking Your Student's Bus and Other Features on the Map Screen: Tracking your student's bus using the app, plus navigating the features of the Map screen.
Checking Your Current and Past Push Notifications: Viewing your current and past notifications using the app.
Changing When You Receive Notifications on a Mobile Device: Editing how soon you receive email and push notifications of bus arrivals using the app.
Turning On and Off Specific Push and Email Notifications: Changing which events trigger your email and push notifications using the app.
Adding or Removing a HCTB Student Using the App: Adding a new student to your account on a mobile device, plus deleting a student.
Adding and Removing an Email or Mobile Device/Push Contact Using the App: Adding a new email address or new cellular device as a push contact, plus deleting those contacts.
FAQs
Provided by Here Comes The Bus®
FAQs
Provided by Spotsylvania County Public Schools Transportation
What is Here Comes the Bus & why might I need it?
Here Comes The Bus is an easy-to-use website and app that enables you to see the location of your child’s school bus on a smartphone, tablet, or personal computer.
Is the information private and secure?
Here Comes The Bus uses HTTPS, just like a bank or online store, which means that all communications between your web browser and the site is encrypted and secure. (That’s what the S in “HTTPS” stands for – secure.)
How much does it cost?
Here Comes The Bus is available at no cost to all families in any school district that has purchased the service. That’s right, it’s free for unlimited accounts for families! That means grandparents, babysitters, neighbors, and friends can share the data.
Do I need separate accounts for each of my children? Or separate accounts if we all want to be notified separately?
You and your children can access all the information about the buses you need using just one Here Comes The Bus account.
How does it work?
Here Comes The Bus uses global positioning system (GPS) technology to locate and track your child’s school bus. It is powered by software from Synovia Solutions, who are experts at tracking data, which they’ve been providing to fleet managers across North America since 2001.
What are the differences between the mobile app & the website?
The primary difference is how you access the data. The look and feel are different on a mobile device for better on-the-go use.
You can use mobile and tablet apps anywhere you can use a mobile device.
When should my student be out for the bus?
Unless otherwise notified by your driver, transportation, or your school, your student should be out 5 minutes or more before their scheduled bus stop time. Scheduled bus time is communicated through ParentVUE.
How do I know if my student was picked up/dropped off at their stop/school?
Student ridership is not tracked. The app tracks when a bus has arrived and departed at a stop or school.
Why do I not see the bus on the map?
This may be due to a few factors.
The bus is not tracked outside of route times.
The bus may have a sub or multiple subs that aren't able to be tracked at that time.
The app or GPS servers may be down.
If you do not see the bus for multiple days, please contact the HCTB support email.
Who do I contact with any questions regarding the app?
Please contact hctb@spotsylvania.k12.va.us. You will receive a reply to your inquiry within 2 school days or less.
What should I do if I do not see the bus on the map, or the bus is not moving, and the bus is more than 15 minutes late.
Please call your school.
How do I know if my bus is being subbed with another bus?
If the run is being covered by only 1 bus, the app should update and notify you of the change. Some schools may also send notification of any bus substitutions or delays. If your bus is being covered by multiple buses, you may be notified by an alert message.