Embedded Files
Couldn't find your solution using the site above or the videos below? Fill out the Hills Help Hub Google form.
Student Macbook Troubleshooting.pdfCase Issues
Case Issues
Cases should be on your device always.
Need help? Watch the video above.
Please put in a Web Help Desk request if you are unable to replace it. See the video above (left) for the WHD tutorial.
Damaged Device and accessories
Damaged Device and accessories
Report any damage to a device, case or charger to a teacher immediately.
A WHD ticket will need to be initiated. Administrators and ICT will work together to determine if a fine should be assessed.
Students will be issued a working replacement device.
Email
Email
• Username is studentnumber@smsd.org
• Password is computer password
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