Some helpful guidelines and reminders for dealing with student or faculty complaints that the chair is called on to respond to, either in person or in email.
For those who dread conflict or confrontation, some useful tips for giving negative feedback, bad news, or having hard conversations.
Applicable to all faculty, but especially useful for chairs/coordinators: some thoughts on how/when to intervene in problematic behavior using the "Direct / Distract / Delegate" approach originally developed by the Green Dot sexual violence prevention program.