ABOUT THE PROGAM:  

The N.U.in Program is one of Northeastern University’s signature first-year experiences and truly embodies the university’s experiential approach to education. Launched in 2007, The N.U.in Program is rooted in our core belief that Northeastern students are curious, adaptable, and agile as they explore the world around them.  

Through The N.U.in Program, students will have a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom. Bolstered by a robust professional support system, this one-semester experience supports students’ growth as global citizens and fine-tunes the skills they need to navigate their future.  

Students admitted to the N.U.in Program embark on a unique journey. They study abroad for their first semester with other Northeastern first-year students and begin their studies on the Boston campus during their spring semester. Saint Louis University – Madrid Campus provides academic courses to the participants studying in Spain while Northeastern staff provide on-site leadership and support services during the program.  

JOB SUMMARY:  

The Student Success Coordinators (SSCs) are on-the-ground employees, also referred to as “on-site staff". The primary purpose of the Student Success Coordinator is to develop and maintain an environment conducive to the social, personal, and academic success of first-year students during the program. In addition to supporting staff at the host institution, these staff members focus on creating positive and valuable experiential learning opportunities. Students are supported in their residential experience, academic coursework, navigating and experiencing the region and through connecting students to support services throughout the Northeastern and host institution communities. Coordinators work in teams and are supervised by an on-site professional staff member. Site staff enthusiastically embody the mission and values of The N.U.in Program and Northeastern University while working and living in close proximity to first-year students.  

This position is a short-term, approximately six-month commitment with full workdays for the Fall 2026 semester (dates vary by location). While the position is for support to Northeastern University, the contract will be signed with the institution providing the service to The N.U.in Program, Saint Louis University – Madrid. The SSC reports to an onsite Program Manager (PM).  

RESPONSIBILITIES INCLUDE:  

• Training – active participation in training and orientation in summer 2026 to prepare for on-site duties during the fall semester.  

This includes: 

• Onboarding: Wednesday-Friday, July 15-17, 2026 

• Virtual Training: Monday-Friday, July 20-24, 2026 & Thursday-Friday, August 6-7, 2026 

• Travel to Boston, Massachusetts, USA from Sunday, July 26 – Wednesday, August 5, 2026.  

• On Site Training, Madrid, Spain: Monday, August 17-Friday, August 28, 2026 

• Community building – develop and implement activities to support engagement, belonging and personal growth, such as “family group” meetings and meals. Partner with N.U.in Program Managers to support staffing excursions in the region and collaborate with the Saint Louis University-Madrid’s staff when needed. Encourage student academic success and personal growth, respond to student concerns, and connect students to on-site academic, medical, and mental health resources. Coordinators must maintain high visibility within their residential communities.  

• Student Conduct: Monitor student behavioral policies and protocols, upholding a high standard of student conduct. Enforcement of Saint Louis University – Madrid and Northeastern University Code of Student Conduct. Hold administrative hearings with students regarding alleged policy violations, adjudicate cases, assign sanctions, and make referrals when necessary. Utilize educational sanctions as a developmental component as appropriate.  

• Crisis Management - Respond to emergency and crisis situations during business hours and when on-call. Participate in an on-call duty rotation including evenings and weekends. Evaluate and assess student behaviors and community trends and provide appropriate interventions. Conduct regular rounds of student residences. Escalate issues as needed to Student Life and GEO staff.  

The Student Success Coordinator will work collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the program.  

MINIMUM QUALIFICATIONS:  

This highly demanding position requires a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative, as well as experience living abroad and working in fast-paced and ambiguous environments. This position requires a unique and flexible individual prepared to navigate the personal and professional challenges of location changes, varied responsibilities, and multiple reporting lines.  

• Bachelor’s Degree required; master's degree in a relevant field such as Higher Education, International Education or College Student Development or equivalent experience preferred  

• 1-2 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity, which includes experience living with or working with high school or undergraduate students (in residence life, student affairs, camp counselor, or related role)  

• Experience living, working, or studying abroad or in vastly different cultures/communities. Ability to demonstrate intercultural sensitivity and global awareness  

• Experience in conflict resolution and mediation.  

• Experience with crisis management  

• Proven ability to work well as a member of a close-knit team  

• Experience managing events for large groups with enthusiasm and attention to detail  

• Fluent in English  

• Must possess the required work authorization for Spain  

• Must have a valid passport to travel to the US  

• Knowledge or experience with US university preferred  

• Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values  

• Location/area expertise and local language proficiency preferred (if applicable)  

APPLICATIONS: Send CV and cover letter to hr-madrid@slu.edu by April 12, 2026