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ArchiMate is an open standard modelling language for enterprise architecture (EA) created and maintained by The Open Group. It provides a set of concepts and relationships that can be used to model the architecture of an organization at different levels of abstraction, from the business strategy to the IT infrastructure.
In the modern digital context, customer experience (CE) is frequently portrayed as a competitive battlefield. However, because it is defined so broadly and holistically, businesses find it difficult to improve it through well-defined initiatives that include an impact study of the various modifications that could be implemented. Enterprise Architecture administration (EAM) is thought to be an appropriate tool for assisting with the administration of such transformation programs. However, the breadth and scope of these developments pose numerous concerns about EAM's suitability for Customer Experience Improvement (CEI).
Benefits of using ArchiMate of Samsung SDS:
Improved support for complex IT environments: Samsung SDS has a very complex IT environment with many different systems and technologies. In a simple and concise manner, ArchiMate aids in modelling this complexity.
Enhanced visibility into IT assets: ArchiMate models can be used to generate reports that provide visibility into IT assets, such as applications, infrastructure, and data. This information can be used to improve asset management and decisionmaking.
Reduced risk of disruptions: ArchiMate models can be used to identify and assess risks to the enterprise architecture. This information can be used to develop mitigation strategies and reduce the impact of disruptions.
Collaboration and communication are improved because ArchiMate gives stakeholders from many business domains a single language to use when discussing the enterprise architecture. This makes it possible to guarantee that everyone is aware of the objectives of the organization and how the architecture will support them.
Better decision-making: ArchiMate models can be used to compare various architectural solutions and decide on the organization's future course with knowledge. The impact of new technology or business procedures on the current architecture, for instance, might be modeled using ArchiMate.
Increased agility: The corporate architecture can be quickly and readily modified to meet evolving business requirements using ArchiMate models. Using ArchiMate, one can simulate the effects of a new product introduction or market expansion on the architecture, for instance.
Cost savings: By offering a standardized method to modelling, ArchiMate can help to lower the cost of creating and maintaining the enterprise architecture. Additionally, it can lessen the possibility of mistakes and inconsistencies.
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