Sometimes just restarting your Chromebook can fix a problem you are having. But you need to shut down your Chromebook the right way. 

Closing the lid is NOT shutting down your Chromebook! Look for the power symbol.

You have 3 options for shutting down:

1. Hold down the key on your keyboard with the power symbol. 

2. Click the symbol on your login screen.

3. Click the area around the time in the bottom right corner of your screen. In the window that opens, click the power symbol at the top.