FAQ

Why do my tax collected and sales tax withholding numbers not match?
This would generally happen when a refund/partial refund has taken place within your statement period for an order that was paid in a previous statement. Therefore, the amount of sales tax that was previously withheld for the refunded order has been credited. The data found in your new transaction breakdown PDF/CSV will also help with reconciliation.

Where can I see meals tax that has been collected?
At the moment, we credit meals tax to the respective shops at the end of each month and you will see this on your statement in "Additional Activity" as part of Other Adjustments". Exciting news! We're in the process of enhancing our statements to provide a clear breakdown between sales tax and meals tax for your convenience.

When is payment authorized for each order?
Payment is authorized at the time the order is accepted and set with a prep time. If the order cannot be confirmed, we will not authorize payment for it.

What are my fees for the Slice Delivery program and how are they calculated in my statement?
If you are part of the Slice Delivery program, you are charged a fee which is a combination of the "Slice Delivery Fees" and a customer-facing delivery fee, should you choose to include one. These are both paid back to Slice. In addition, all tips associated with those delivery orders will be sent directly to drivers and will not appear on your statement. You are not charged credit card processing fees for these tips or Slice Delivery Fee.