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about GRANT ADAMS partner services website
about GRANT ADAMS partner services website
introduction
introduction
Through research conducted during the North Central Process Improvement project, we discovered that in order to provide effective customer service, staff need to be able to consistently do 4 things:
- Ask customers the right questions about their needs
- Speak knowingly about available resources
- Make the information relevant to the customer
- Provide specific steps and actions that will help customers achieve their goals
As a result of that research, we created the North Central Partner Services Directory to 1) train workforce development partnership staff to provide the highest level of service by using a consistent method of determining customer needs and 2) provide detailed information about the services offered by each Workforce Development partner. This website supports the Services Directory by enabling staff to consistently perform as an integrated team, without regard to agency or physical location.
Workforce collaboration ObjectIve
Workforce collaboration ObjectIve
- Collaboration - Partners working together in ways that best serve our customers.
- Customer Access - Customers getting the information they need, when they need it, in a way they can receive it.
- Enhance the “no-wrong-door” concept amongst area partners.
Summit
Summit
Local organizations engage in a day of learning about partner services, networking, and other valuable resources. Staff make new connections and foster existing relationships to better assist their clients. Innovative tools and other resources are shared to help staff understand all the services available in our region and who provides them. It’s a day filled with learning to assist workers, job seekers, and businesses to access wide-ranging workforce preparation programs and services.
Partner Services Directory
Partner Services Directory
The partnership developed a resource training website organized for staff with no knowledge, some knowledge and extensive knowledge to assist customers in accessing services. The website takes a systematic approach to customer service, providing resource informational sheets with relevant information to effectively help staff assist clients.
Van tour
Van tour
The workforce collaboration teams created a quarterly training to give staff an opportunity to visit partner service providers. On the tour, staff travel together to local service agencies, learn about their services, ask and answer questions, and spend the day networking.
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