Loaner Laptop Pre-Installed Software

For Windows laptops labeled “IMS-” followed by their 7-digit (e.g.: IMS-1A2B345 )

The user has to log in with their SJSU credentials, which are their @sjsu.edu email credentials:

• Username: john.smith@sjsu.edu (e.g.)

• Password: 244466666A**Z (e.g.)
  
  

For PC Laptops NOT labeled “IMS-” followed by their 7-digit (e.g.: IMS-1A2B345 )

• User has no login credentials. Press Enter to use the laptop (no password). All data will be saved for recurring use. (If using “GUEST” login, no data will be saved/all data will be lost at logout.)

Admin Access privileges

• To avoid account restrictions and IT Security recalls, install academic software only. The @sjsu.edu credentials should have enough privileges for the user to download and install most, if not all, academic-approved software.

Users may need to provide their other account credentials while installing software provided by individual vendors, so please sign up for one when required, e.g.:

• Adobe products: Your Adobe ID

• Microsoft products: Your Microsoft Account

• Oracle products: Your Oracle Account
  
  

My Software installation is asking for an admin password?

• The Guest account won’t allow software installs.

• Please log into the laptop using your ONESJSU credentials:  firstname.lastname@sjsu.edu

• Reboot the laptop, then log in again with your ONESJSU credentials

• If the laptop is still prompting the Admin login, connect to https://vpn.sjsu.edu/ first, then reattempt to download/install

• If the issue persists, email classroom-support@sjsu.edu

My Software license expired:

Our laptop software will auto-expire after 90 days if not connected to an SJSU network. To regain access, please complete the steps below.

Example: Windows Suite Expiration: Log in to campus Wi-Fi or remote VPN

• • First: Try logging into an official SJSU VPN or visiting campus and accessing our Eduroam or Premier on-campus networks.

  • Next: Ensure your login credentials are correct for each respective application.

For Mac laptops labeled “IMS-” followed by their 7-digit (e.g.: IMS-1A2B345 )

The user has to log in with their SJSU credentials, which are their @sjsu.edu email credentials:

• Username: Spartan

• Password:  Password you chose at checkout

For Mac laptops NOT labeled “IMS-” followed by their 7-digit (e.g.: IMS-1A2B345 )

• User has no login credentials. Press Enter to use the laptop (no password). All data will be saved for recurring use. (If using “GUEST” login, no data will be saved/all data will be lost at logout.)

Admin Access privileges

• To avoid account restrictions and IT Security recalls, install academic software only. The Spartan credentials should have enough privileges for the user to download and install most, if not all, academic-approved software.

Users may need to provide their other account credentials while installing software provided by individual vendors, so please sign up for one when required, e.g.:

• Adobe products: Your Adobe ID

• Apple Products: Your Apple ID

• Microsoft products: Your Microsoft Account

• Oracle products: Your Oracle Account
  
  

Mac pop-up keeps asking for a system update (Don't update)

• Click on the system update pop-up

• When it asks “install later tonight” or “install now”, click later tonight

• Then Decline, the terms and conditions

• (X) out of the window, & it window will go away

Zoom Issues

• Reinstall Software

My Software license expired:

Our laptop software will auto-expire after 90 days if not connected to an SJSU network. To regain access, please complete the steps below.

Example: Windows Suite Expiration: Log in to campus Wi-Fi or remote VPN

• • First: Try logging into an official SJSU VPN or visiting campus and accessing our Eduroam or Premier on-campus networks.

  • Next: Ensure your login credentials are correct for each respective application.