Urban Terror 3.5 Manual - TROUBLESHOOTING

10.1.0 - Report a bug

This section is intended to help you solve some of the "common" issues that come up on a regular basis. By no means is this all the issues, but this section should help new gamers starting out and long time gamers, with some basic answers and fixes to problems that plague the mod.

10.1.1 - Submit a bug fill in form

Fill out the form below and remember that detail is really important. Sometimes bugs that show up on a few computers don't show up on others, so it's really vital we get as much information as possible so we can replicate the bug and track down the cause. One more thing: thank you! People who take the time to report bugs are really helping the mod team and all the other players in a huge way.

10.2.0 - Point Release Fixes

10.2.1 - Point release error messages

The first message was found when running a version of Quake III, which was not upgraded to the current point release. For example, if you try to connect to a 1.30 server and you are running 1.31 then you will get a protocol error. The other error messages which might be encountered are "PROTOCOL 45," "PROTOCOL 48," "PROTOCOL 66," "PROTOCOL 67" and "PROTOCOL 68 errors.

These messages will occur when the client and server are not running under the same protocol.

Protocol 45 is the 1.17 Point Release

Protocol 48 is the 1.27 Point Release

Protocol 66 is the 1.29/1.30 Point Release

Protocol 67 is the 1.31 Point Release

Protocol 68 is the 1.32 Point Release

All of these messages can be resolved by upgrading to the most current point release from id Software.

10.2.2 - Why am I getting disconnected when I try to connect?

There could be a number of factors contributing to this error. First, make sure you are running ONLY the pak files that came with the official download, similar to running in a pure environment. Do not place any previous Urban Terror maps or files in your quake3/q3ut3 directory.

By default, the client computer will try to download any missing map files from the server. This will cause the client to be kicked off the server unexplained. To solve this problem, you must modify your config file. The attribute to modify is the line that reads:

\cl_allowDownload "1"

You need to change the "1" to a "0". This will turn off allowing downloads on your computer and allow you to connect to the server. This cvar is also listed in the set up menu as Allow Download.

Finally, make sure you are running the correct point release from id Software.

10.2.3 - Why do I keep getting a 'Client/Server Mismatch' running Urban Terror?

If you attempt to run Urban Terror without upgrading your version of Quake, then expect to see error messages. The most common error message the will be seen is "user interface is [version number], expected 3."

10.2.4 - Why is my mouse not accepting inputs?

It seems there continue to be issues with the latest Point Release from id Software. You can try modifying the following cvar in your config file:

\in_mouse "1"

Change the "1" to "-1". This is not guaranteed to fix all the mouse issues, but it is a starting point. You can also view the readme.txt that comes with Quake III to explain more details about current mouse issues.

10.2.5 - Players turn invisible while in a multiplayer game

If you notice inconsistancies with the game, or players who are not showing up on a specific team, based on their arm/leg band colors, then drop into the console and type:

\vid_restart

10.2.6 - Error: Cannot load 'default.cfg'

You will need to install the FULL pak0.pk3 file from your original Quake 3 CD into your bsaeq3 and that message will go away. If your pak0.pk3 is anything other than 457MB, then you will get this error message.

10.2.7 - Error: 'START TA DIRECTLY' appears when loading

Your guess is as good as ours. The most information we have received was "ignore it, it has to do with the validation servers." While they are back on, this message will show up sometimes. It will not stop the mod from loading, yet, there is no specific answer as to why it show up when loading.

10.2.8 - Error: 'Bad challenge for address'

We recommend trying a /reconnect in the console if you run up again this error. It will restart the client and attempt to contact and connect with the server.

10.2.9 - Error: 'Invalid CD-key'

With the release of the 1.32 Point Release, id Software turned the validation servers back on to work with PunkBuster. You will need to have a legit copy of Quake 3 Arena (NOT Team Arena) with a valid CD key, or else you will receive an error message. Cracked and illegal copies of Quake 3 Arena with no CD keys will not work.

10.2.10 - Error: 'Delta parseEntiitiesNum too old'.

Usually associated with lag, espcially if the client is having connection problems. If you cannot upgrade your connection, then you might consider tweaking your connection settings.

10.3.0 - PunkBuster Fixes

10.3.1 - How do I enable Punkbuster?

At the game's main screen, press your tilde key (the ~ key) to bring down the console. Then type in this line (without the quotes): "/pb_cl_enable". You should see text displayed showing the PB Client version number and also saying that PB is now Enabled. If not, you should reinstall the latest game update patch and make sure that PunkBuster is installed as part of that patch update installation.

10.3.2 - I am trying to connect to a server, but I get, "Client_unknown_to_auth" and do not know what to do to resolve this? Help? **

The "PB GUID AUTH: UNKN" kicking means that your Game client is not sending a valid cdkey to id's cdkey auth server. Usually this is due to a problem with your cdkey entry. Exit Quake3 and then use your Windows explorer program to find the baseq3 folder where Quake3 is installed on your system and delete the file called q3key. Launch Quake3 directly and before you get to the game's main menu, it should ask you to enter your cdkey. Be sure to enter the 16 character cdkey from your Quake3 cd-case in all lower case letters. NOTE: If your cdkey has 18 characters, then you are not finding the right key. Team Arena keys have 18 characters, Quake3 keys have 16. If this does not fix the problem, then perhaps there is some type of firewall or security software blocking your game's communication to id's cdkey auth server. Be sure that UDP port 27952 is open for clear communication if you have a firewall or some type of security software.

Your PC is having trouble communicating with the authorization server. Make sure that you can get to the master server by typing the following at a DOS prompt:

ping authorize.quake3arena.com

If that fails type:

ping 192.246.40.56

If the first one fails with "Request timed out" or "unknown Host name" or "bad IP address" and the second one succeeds, you may have a DNS problem. You may be able to fix this by adding an entry to your "hosts" file.

If they both fail with "Request timed out" or "unknown Host name" or "bad IP address" then you may have an ISP problem and may need to contact them.

10.3.3 - How do I add the authorization server to my hosts file? *

The hosts file is used to help resolve internet names to IP address. The file is called 'hosts" with no extension and is found in:

C:\windows\system32 for Win 9x

C:\winnt\system32\drivers\etc for WinNT/2K

If the hosts file does not exist, there may be a hosts.sam file. You can use this file, but you will need to save it without the .sam extension.

Open the hosts file using notepad. Insert the following line:

192.246.40.56 authorize.quake3arena.com

Save and close.

Verify that the file is named HOSTS, not HOSTS.sam by turning off "Hide File Extensions of Known File Types" in the Tool|Folder options menu of Windows Explorer.

If the file is named HOSTS.sam,or HOSTS.TXT remove the .sam or .txt extension.

10.3.4 - Why do I have terrible lag with PunkBuster?

The first time you run Urban Terror and PunkBuster is enabled, it will makes sure you have all the up to date files and information and scan the client for cheats or possible cheats. This scanning will cause lag, but usually goes away after 20 minutes or so, depending on the speed of your machine.

10.3.5 - Resolving client side lag from PunkBuster

These are only suggestions and SID does not swear by them. The PunkBuster client lag might be resolved by adding:

/pb_Sleep 500

/pb_writecfg

Depending on your connection you could seta cl_packetdup "0" in your config file. Slower connections, such as ISDN and lower should try running seta cl_packetdup "1" in their config.

10.3.6 - Error: pbcl.cfg not found

You create this file! Open the console and do a:

/pb_writecfg

Then Punkbuster will write the current config of your client to the disk into pbcl.cfg, where you may edit it.

This file will be loaded automatically the next time Punkbuster is started. There is also a pb_sv_writecfg. Does the same for Punkbuster servers.

10.3.7 - Error: 'Client Technical Issue: Error loading pbag '

1) Launch the game to the main menu

2) Press the tilde key (the ~ key) to bring down your console

3) Type in: /pb_ver

4) If it says you have the latest client version, then stop, the following steps will not help anything

5) Type in: /pb_sv_enable

6) Type in: /pb_sv_update and wait a few seconds

7) If you don't see the "Received New Security Information" message, then try step #6 one or two more times, if you never see this message, then you may need to open UDP ports 24340-24350 on your firewall

8) Once you see that message, then do /pb_sv_update again to have PB start downloading update files from the PB Master

9) It should continue by itself at this point, but some people report having to enter additional /pb_sv_update commands in order to get all the files

10) Once PB gets the update files it needs, it will restart itself and show the new version number(s)

11) Type in: /pb_sv_disable

12) You should see a message that the PB Server will be disabled on the next restart

13) At this point, you should be able to play normally

10.3.8 - Error: 'Too many initializations'.

If you are getting bounced for pbag error, pull down your console, after connecting to the server, and type in:

/pb_security 0

This will allow your client to get fully updated with the 999 client files, and you can resume play. The next time you connect, be sure to type in:

/pb_security 1

For more information head over to the EvenBalance Quake 3 FAQ or e-mail Tony Ray and the gang at Evenbalance, support@evenbalance.com.

10.4.0 - Urban Terror specific errors

10.4.1 - Why can I not see all my maps in the menu that I have downloaded?

For maps to show up in the user menu, the level designer must include an arenas.arena file, which will allow their level to be listed. If this file is not included the map will not show up. If you are attempting to run a server from the menu, you will not be able to see all your maps that are in your q3ut3 directory. By default, you can only view 64 maps. Those maps are available to you, but you will manually have to execute them from the console. Drop into the console using the tilde [~] key and type:

\map ut_casa

This map command would manually start the map Casa. Be aware that in order to start any map you must type the .bsp file name associated with that map. This can be found in the pak files if you are unsure of the name.

10.4.2 - Can you explain this error message, "failed to load ui dll file, then it proceeds to load vm.dll."

While this may look like an error message, don't let it mislead you it is not. This message:

Loading dll file ui.

Failed to load dll, looking for qvm.

Loading vm file vm/ui.qvm.

VM file ui compiled to 953260 bytes of code

is telling Quake III Arena to look for the .dll file to load up. Since Urban Terror uses .VMs, the engine proceeds to load the .VMs after unsuccessfully finding the .dll. To find the error message, scroll up in the console and find the yellow text.

10.4.3 - I only see grey boxes when I start the mod.

This is caused by the strict rules governing how pak files are read by the point release. If you happen to see nothing but grey and white boxes on the screen after you start the mod, you will need to remove pak files. Go into your /baseq3 directory and remove all non point release pak files. Place them in a temporary directory, then try restarting Urban Terror. The grey and white boxes should be gone, replaced by the Urban Terror graphics.

10.4.4 - Why are my cvars not staying set?

While not quite obvious, Silicon Ice Development has limited and locked some of the more common Quake 3 Arena cvars that could lead to cheating. Most of the limited and locked cvars are graphics and network related.

10.4.5 - Error: hunk_Alloc failed on xxxxxxx

Unlike Quake 3 Arena, Urban Terror requires the gamer to allocate more resources in order to run the mod without memory issues. You might need to modify your seta com_hunkMegs "128" or higher if you cannot play the mod or particular maps.

10.4.6 - Map hangs on loading

If you are waiting for a level to load and you notice it taking an extended period of time you might drop into the console and do a \reconnect and attempt to reconnect to the server you are playing on.

* 10.3.3 and 10.3.4 courtesy of Phhucker from The Phhortress

*Some material in Section 10 reprinted from the Punkbuster FAQ

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