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Publications
Yaolei Wang, Ping Cao, Jingui Xie and Dongyuan Zhan (2025), Advance Selling and Upgrading in Priority Queues. M&SOM. Published online.
Qinquan Cui, Kenan Arifoglu and Dongyuan Zhan (2025), Signaling Quality to Consumers: The Role of Social Media Marketing. Information Systems Research. Published online.
Arturo E. Rodriguez, Rouba Ibrahim and Dongyuan Zhan (2025), On Customer (Dis)honesty in Unobservable Queues: the Role of Lying Aversion. Management Science 71(1), 844-860.
Christopher S. Tang, Onesun S. Yoo and Dongyuan Zhan (2023), When should Grocery Stores Adopt Time-based Oricing? Impact of Competition and Negative Congestion Externality. Production Operations Management 32(9), 2805-2824.
Guang Li, Lifei Sheng and Dongyuan Zhan (2023), Designing Shipping Policies with Top-up Options to Qualify for Free Delivery. Production Operations Management 32(9), 2704-2722.
Onesun S. Yoo and Dongyuan Zhan (2023), Economic Behavior of Information Acquisition: Impact on Peer Grading in Massive Open Online Courses. Operations Research 71(4), 1021-1439.
Dongyuan Zhan and Amy R. Ward (2019), Staffing, Routing, and Payment to Trade Off Speed and Quality in Large Service Systems. Operations Research 67(6), 1738-1751.
Dongyuan Zhan and Amy R. Ward (2018), The M/M/1+M Queue with a Utility-maximizing Server. Operations Research Letters 46(5), 518-522.
Dongyuan Zhan and Gideon Weiss (2018), Many-server Scaling of the N-System Under FCFS-ALIS. Queueing Systems 88(1-2), 27-71.
Dongyuan Zhan and Amy R. Ward (2014), Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers, M&SOM 16(2), 220-237. [Electronic Companion]
Josh Reed, Amy R. Ward, and Dongyuan Zhan (2013), On the Generalized Drift Skorokhod Problem in One Dimension. Journal of Applied Probability 50(1), 16-28.
Working Paper
Yongjian Li, Qian Zhang, Zhongbin Wang and Dongyuan Zhan (2023), Dine-in or Food Delivery: A Dilemma of Service Priority.
Lei Fang, Ying Ouyang, Zhongbin Wang and Dongyuan Zhan (2023), Behavior-Based Pricing in Congestion-Prone Systems.
Qinquan Cui, Kenan Arifoglu and Dongyuan Zhan (2023), The Role of Information Asymmetry Between Brand-Name and Generic Firms in Pharmaceutical Markets: Limit Pricing and the Generic Competition Paradox.
Leon Y. Chu, Zhixi Wan, and Dongyuan Zhan (2022), Harnessing the Double-edged Sword via Routing: Information Provision on Ride-hailing Platforms.
Jeunghyun Kim, Chihoon Lee and Dongyuan Zhan (2023), Robustness of Sequential Estimation in Revenue Management.
Yong Chao, Lin Liu and Dongyuan Zhan (2021), Optimal Quality Control and Reverse Quality Discrimination: The Role of Anticipated Regret.