About Me

Assistant Professor

UCL School of Management

University College London

1 Canada Square Level 38

London, E14 5AA

Email: d.zhan at ucl.ac.uk

I am an Assistant Professor in the School of Management at University College London (UCL). My research interests include the analysis and design of service systems and product lines with strategic employees and customers. Particularly, I study how to use incentives for employees to improve the operational performance of service systems in a queueing game setting. Also, I am interested in OM-Marketing interface. Here is my CV. 

Education