Quick Start Guide to Behavioral Health Integration
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Section: Administration
Assessment Tools for Organizations Integrating Primary Care and Behavioral Health https://www.integration.samhsa.gov/operations-administration/assessment-tools#OATI
https://www.integration.samhsa.gov/operations-administration/IPAT_v_2.0_FINAL.pdf
https://www.resourcesforintegratedcare.com/sites/default/files/Behavioral%20Health%20Integration%20Capacity%20Assessment_1.pdf
What is integrated care: https://www.integration.samhsa.gov/about-us/what-is-integrated-care
Sustainability https://www.integration.samhsa.gov/financing/Sustainability
Managed Care contracting: https://www.integration.samhsa.gov/about-us/10-16-12_PPT.pdf
Workforce: https://www.integration.samhsa.gov/workforce
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The CAHPS® Clinician & Group Survey (CG-CAHPS) assesses patients' experiences with health care providers and staff in doctors' offices. Survey results can be used to:
The survey includes standardized instruments for adults and children that can be used in both primary care and specialty care settings. To customize their questionnaires, users can also add supplemental items, including a structured series of open-ended questions. Version 3.0 of the Clinician & Group Survey was released in July 2015. The legacy version—version 2.0—remains available.
Download the Clinician & Group Survey 3.0 and Instructions (ZIP, 5.64 MB) to get the English and Spanish survey instruments in Word and PDF and guidance on administering the survey and using its results. Information in the guidance documents is based on the survey developers' extensive research into best practices in survey design and administration as well as analyses of data collected during the field testing of each instrument. AHRQ does not require the use of a specific methodology for sampling or survey administration.
For quick access to the survey and recommended administration methods:
Users of this survey may also want to consult the following guidance:
The CAHPS Clinician & Group Survey produces the following measures of patient experience:
Review measures from the CAHPS Clinician & Group Survey.
For additional guidance on reporting the results of this survey, refer to the following resources from the Robert Wood Johnson Foundation's Aligning Forces for Quality program:
Developing a Public Report for the CAHPS Clinician & Group Survey: A Decision Guide Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide
To customize survey instruments, users of the Clinician & Group Survey may add optional, supplemental items. The supplemental items for the Clinician & Group Survey 3.0 include the following item sets, which are groups of items designed to be fielded together:
The CAHPS team is updating the supplemental items designed for use with the Clinician & Group Survey 3.0. Search all supplemental items available for the Clinician & Group Survey 3.0.
There are three versions of the Clinician & Group Survey 2.0:
The core items in the Clinician & Group Survey serve as the foundation for two surveys required by the Centers for Medicare & Medicaid Services (CMS):
Both surveys incorporate supplemental items to produce patient experience measures beyond those generated by the core survey.
Users of this survey include medical practices, health plans, health systems, regional and community-based collaboratives, accreditation and certification organizations, State agencies, and Federal agencies (such as the Centers for Medicare & Medicaid Services, Veterans Health Administration, and the Department of Defense).
Learn about strategies for implementing this survey at the community level:
Organizations use the Clinician & Group Survey for several purposes.
Recognition as a Patient-Centered Medical Home: The National Committee for Quality Assurance (NCQA) offers an optional "Distinction" to practices that submit data from the Clinician & Group Survey after they have been recognized as a Patient-Centered Medical Home. Information about this program and its requirements
is available from NCQA.
The Agency for Healthcare Research and Quality first released the Clinician & Group Survey for adults and children in 2007, building on prior work conducted by the CAHPS Consortium as well as other developers of physician-level surveys of patient experience. Since that time, the survey has been updated and refined to better meet the changing circumstances of its users. At each stage of the process, the Consortium benefited from a significant amount of input from key stakeholders from the provider, health plan, and purchaser communities, as well as feedback from patients. Learn about the development of the Clinician & Group Survey.
Page last reviewed October 2018