End Of Day Process/Close FAQ

Typical reasons for End of Day not running are open checks, the computer was turned off, Windows Updates caused a delay or shutdown at end of day time, open checks, or untipped checks. There are more reasons for End of Day not running.

How do I check when End Of Day was last run?

1. From Manager Functions
2. Click "System Status".
3. Look at "Last close on" and "Last settle on" boxes.
4. Typically End of Day will run in the early morning.
   1. For example, if rPower was set up to run at 4AM every day, and today is May 5th, and the last close was on May 4th at 4AM, I know rPower did not run End of Day today.

How do I close the day?

1. From Manager Functions
2. Click "Reports..."
3. Click "Close Day".
   1. If they Close Day button is grayed out, you still have open checks or open registers.

How do I look for open checks?

1. From Manager Functions
2. Click "Reports..."
3. Click "Open Checks".
4. Select "Printer" to print a list of open checks, or "Screen" to see them on the screen.

How to close the day if there are open checks:

1. Look at the report for open checks.
2. Go to a terminal with open checks.
3. Close open tables/checks from cashiers.
4. Click "Register Read/Close". It may be under "Other Options"/"More Options" at the top.
5. Close register.
6. Try to run Close Day again after the checks are closed. This will cause all terminals to shut down rpower and run the end of day process.

Is Windows XP Mode installed on the system?

1. XP Mode is sometimes installed on the fileserver to do the back-office functions without a second physical piece of hardware. Users or restarts may be the cause of the program closing.
2. Open XP Mode if it is installed but not running.
3. This won't fix the EOD not running but keeping the XP mode running may prevent future problems.
   1. Keeping XP mode running involves dropping levels on the Win7+ instance and turning off:
      1. Home Group
      2. 128 bit encryption (since XP can not read this consistently in a working rPower environment)

If the system didn't settle credit cards (the "Last Settle" line is RED), how do I fix this?

1. Typically, you will go to Manager Functions

2. Click "Misc. Credit Cards"

3. Click "Clear CC Problem"

4. Click "Misc. Credit Cards" again

5. Click "Settle Credit Cards"

6. At that point, it will clear or attempt to resettle the cards

7. 99.9% of the time, this would clear the issue - either Internet or Processor was down or impaired during auto settlement.

How to handle Untipped Check error

1. Problem: The bartender did not Tip Out those acting as servers. The system cannot complete the end of day event.
2. Clock in the problem server. "Time Clock" -> "Clock in"
3. Assign a drawer to them. "Assign Drawer"
4. Go to "Pay In/Out" and acknowledge receiving cash from the waitstaff and paying out the owed money for tips attributed to checks closed by waitstaff.
   1. The you click "Pay In/Out", you will receive a Pay In/Out AND an "Accept Transfers" button to preform this function.
5. Go to "Read Register/Close" to close this particular drawer.
6. Go to "Managers" -> "Reports -> "Open Check" to see if there are any open checks left. This is a common problem for failed End of Day.
7. Then we will need to go to "Manager" and towards the top, "Finalize" or "Read Register/Close" on any remaining drawers that will now be manually closed.
8. Finally, manually close the day under "Manager: -> "Reports" -> "Close Day".
   1. During this time, you will be asked to clock people out who may need to remain clocked in because they are on shift.
   2. You will need to clock out people who forgot to clock out.

The End of Day errors that result from problems with the "Deposit"

1. First, a little background:
   1. Some sites prefer to enter a "Deposit" at end of day.
   2. This is entered into "Daily Deposit" within the Manager screen
   3. If incomplete, we understood that it held up End of Day processing.
   4. ***Force Deposit is set in Manager/System Setup/System Information/Other Menus...under a check box about "Enter Daily Deposit".
2. If, at the same time, if the same Other Menu has FORCE END OF DAY set with a workstation and and a time...
   1. What COULD occur, is that the End of Day runs from prior day deposit and subsequently
3. Clock in the problem server. "Time Clock" -> "Clock in"
4. Assign a drawer to them. "Assign Drawer"
5. Go to "Pay In/Out" and acknowledge receiving cash from the waitstaff and paying out the owed money for tips attributed to checks closed by waitstaff.
   1. The you click "Pay In/Out", you will receive a Pay In/Out AND an "Accept Transfers" button to preform this function.
6. Go to "Read Register/Close" to close this particular drawer.
7. Go to "Managers" -> "Reports -> "Open Check" to see if there are any open checks left. This is a common problem for failed End of Day.
8. Then we will need to go to "Manager" and towards the top, "Finalize" or "Read Register/Close" on any remaining drawers that will now be manually closed.
9. Finally, manually close the day under "Manager: -> "Reports" -> "Close Day".
   1. During this time, you will be asked to clock people out who may need to remain clocked in because they are on shift.
   2. You will need to clock out people who forgot to clock out.

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Rarely (however possible), the end of day and other related events will be prevented due to a Background rPower not completing its tasks. To ensure this is not the case, someone onsite can CTL-ALT-DEL and "End Task" on all "Rpower" items to allow a "fresh start" of the background rPower element. Background rPower typically runs on the Fileserver; however, it can run on any terminal, depending upon what is the setup at a particular location.

Background rPower is the small icon in the system tray (by the system clock) on the designated background-rPower-running machine.

End of Day Email

In all rpower implementations, if the end of day has not run due to a missed time period (or if the machine were off during end of day processing or if the end of day occurred when no Internet access was available), end of day & emailed reports will run during the next end of day process. However, alternatively, a manager or owner onsite can go into Manager Screen, Reports, Open Checks and "Email" someone the open checks report and this will toggle the end of day emails to complete immediately.

If Internet access is spotty, we have been able to set up an hourly or sporadic 'check' for the system to look for the end of day emails or any unsent email and send based upon a setting in the system. This is rare, but if you are at a site that needs this feature, please let us know.