IT Communication

• Product manager manage task priorities suggested by users (including Board of Directors, customers, master agents), everything related to IT development must be communicated to Product managers before programmers. If users communicated directly to programmers, programmers should listen and write detailed note for ideas or suggestions given and then give notice to Product managers.
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IT Support, Maintenance & Integration

• Define 2 person as IT support.
• prepare system specification documents to help IT support handling issues.

SDLC

• All tasks must be listed in Trello app.
• SDLC using Agile, one week for each cycle
• IT teams conduct meeting to define task point before begin the sprint.
• in Testing, develop automated unit test (white box)
• UAT testing (black box) is done by Product managers
• Deployment implement Jenkins