Summary

I'm a strong people leader with 25 years of experience building high-performance teams that get things done in Service Management & Operational Excellence.

• 20 years with Financial Services firms, built on 5 years of prior experience architecting and delivering products to market for disruptive startups.  

• Best at building centers of excellence for IT service delivery, production management, and operational excellence, including operational technology risk management and business continuity. 

• Known for turning ambiguity to vision, keeping changing priorities aligned with strategy, and building process improvements into everything we do.