Summary
Rob@RobRussell.ca +1 (647) 895-1762
I'm a strong people leader with 25 years of experience building high-performance teams that get things done in Service Management.
20 years with Financial Services firms, built on 5 years of prior experience architecting and delivering products to market for disruptive startups.
Best at building centers of excellence for IT service delivery, production management, and operational excellence, including operational technology risk management and business continuity.
Known for turning ambiguity to vision, keeping changing priorities aligned with strategy, and building process improvements into everything we do.