About
Stephen Francoeur is an information services librarian and assistant professor at Baruch College, City University of New York. Since 2004, he has been writing about news and trends in virtual reference service at his blog, Digital Reference.
Presentation Slides
Notable Links
Web Page Annotations
Screencasts
Knowledgebases and FAQs
- Business FAQ at Lippincott Library, University of Pennsylvania
- Halperin, Michael, Linda Eichler, and Delphine Khanna. "Just the FAQs, Ma'am: Sharing a Business Knowledge Database." Journal of Business & Finance Librarianship 12.1 (2006): 33-40. Print.
- Frequently Asked Questions at Ohio University Libraries
Subject Guides
Mobile
Integration of Tools
Reusing Interaction Artifacts
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