conditionfortripparticipation

For a safe and enjoyable riding experience, please observe our rules:

Age Restrictions: 

Only riders above 10 years of age may go on our hourly horse trail rides.

Riding ability:

Pilgrim Horse Trails caters for First time, novice to advanced riders.  The minimum riding skill requirement is the ability to stay mounted confidently for the duration of the ride. 

Our weight limit is 85 kgs. (187 lbs.).  A Maximum of six riders can go on a trail.

- Beginner rider has limited experience, is unable to post to the trot and does not canter.

(C) - Novice rider is capable of mounting and dismounting unassisted, capable of applying basic aids, comfortable and in control at the walk, moderate length posting trots and short canters.

(B) - Intermediate rider is all of the above and is currently riding regularly and is comfortable in the saddle for long hours.

(A) - Advanced rider is all of the above, plus has an independent seat, soft hands and is capable of handling a spirited horse in open country. 

All cancellations must be made 1 hours in advance of ride times -- or any deposits will not be refunded unless Pilgrim Horse Trails cancels due to weather conditions.  We ride rain or shine unless we deem it to be unsafe.

Any person with a medical condition should notify us at time of reservation to see if this activity is suitable for them. Sorry, we do not allow pregnant women on the rides.

Because of the distances involved horses cannot carry riders weighing more than 85kg.

Participants need to sign our responsibility waiver form prior to any riding.

-You must have paid in full for the trip.

-If you do not have an insurance policy covering riding injuries and repatriation you need to bring a valid credit card to cover your expenses in case of any accident.

Your contract

Your contract will be with Pilgrim Horse Trails. These booking conditions form the sole contract between 

Pilgrim Horse Trails

and the person submitting the booking form from this website, the "Traveller" (who must be over the age of 18) shall be deemed to have signed this form on behalf of all persons named therein. The person posting the booking form (which incorporates these booking conditions) warrants that he/she and all such persons are fully aware of and accept these conditions. If clients book by telephone or regular email they will also be deemed to have read these booking conditions and effectively signed their booking form.

If you cancel your booking

If you find it necessary to cancel your booking after it has been confirmed, you must advise Pilgrim Horse Trails by email or telephone or in writing, the letter being signed by the person who submitted the original booking. 

If you change your booking

If after acceptance of the booking you wish to alter the confirmed arrangements a fee may be charged if we incur costs. If the alteration is less than 1 week prior to departure the cancellation charges shown above may be applied. Any changes to the original booking will not be effective until it is received and agreed to by Pilgrim Horse Trails. Any additional costs imposed by our suppliers will also be charged.

If we change your booking

When you have made your contract with Pilgrim Horse Trails, we will use our best endeavors to ensure that none of the ingredients of your ride arrangements have to be altered. However, as the arrangements are planned weeks in advance, sometimes changes may have to be made. In case of a significant change, you will be informed when you book or, if you have already booked, as soon as possible, if there is time before your departure. You may then [a] accept the change, or [b] book any other available trip (where the price is less Pilgrim Horse Trails. will pay you the difference, but where the price is more you will be expected to pay the difference) or [c] cancel your booking and receive a full refund of all money paid to Pilgrim Horse Trails.

Should Pilgrim Horse Trails. have to alter your arrangements after departure, we will make every effort to make suitable alternative arrangements. Where those arrangements are less expensive, you will be refunded the difference. Where they are more expensive, Pilgrim Horse Trails will bear the cost.

Force majeure

Compensation payments do not apply where our contract with you cannot be carried out because of unusual and unforeseeable circumstances beyond the control of Pilgrim Horse Trails or its suppliers, the consequences of which could not have been avoided even with the exercise of all due care. Examples include war, threat of war, riot, civil strife, industrial dispute, terrorist activity or attack, natural or nuclear disaster, fire or adversely wet weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, the alteration of the airline or aircraft type or other similar events beyond the control of Pilgrim Horse Trails.

Cancellation of your Ride

The ride may be canceled at any time, even after you, the Traveller, have departed from home, for reasons beyond our control. Pilgrim Horse Trails shall have no responsibility for any such cancellation, except to refund that which has been paid to Pilgrim Horse Trails by you. Pilgrim Horse Trails shall have no responsibility to you, the Traveller, for any inability to complete the tour by reason of travel restrictions, travel delays, quarantines, medical or customs regulations, delays or cancellations of, or changes in itinerary or schedules of carriers, or injury to or inability of Traveller. Pilgrim Horse Trails reserves the right to cancel, without any obligation to refund, make alternative arrangements, or pay compensation, where the customer fails to make payment (see"Payment of the balance") or otherwise the customer's behavior brings the vacation to an end.

Prices

Up to 2 weeks before the departure date Pilgrim Horse Trails reserves the right to alter the price of any trip to take account of changes in exchange rates. We will absorb a sum equal to 2 % of the tour cost  should a surcharge be necessary. You will have to pay any sum in excess of this 2%, but if the surcharge results in an increase of more than 15% of the ride cost, you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

Dealing with complaints fairly

In the event that you have a complaint about any of the ride arrangements, you must tell us at the time in order that we are given the opportunity to rectify the matter during your vacation. Failure to complain at the time to us in this manner will result in the customer's ability to claim compensation from Pilgrim Horse Trails being extinguished or at least reduced. In any event, any complaint about the trip must be made in writing to us not later than 14 days following the completion of the ride.

Insurance

Riding horses and other adventure trips like those offered by Pilgrim Horse Trails are at all times a dangerous sport. Accidents can and do occur occasionally. Therefore, Pilgrim Horse Trails insists that you carry your own health, accident and liability insurance or agree to assume responsibility for any injuries. Travel insurance is advisable for all clients and clients are responsible for arranging their own insurance. Clients are responsible for ensuring that they are in possession of travel insurance with protection for the full duration of the vacation in respect of medical expenses, injury, death, repatriation, as well as cancellation and curtailment. Clients making their arrangements must ensure that there are no exclusion clauses limiting protection for the type of activities included in their vacation. Clients should be certain that any travel insurance arrangements, made through any agency or individuals, are sufficient for their requirements and should arrange supplementary insurance if necessary.

Liability

Pilgrim Horse Trails does not carry liability insurance and cannot assume any responsibility for accidents whether caused by your fault, the horse, equipment, guide, or other persons on the trip. You ride and travel at your own risk. You may not start these rides or our other trips unless you sign our disclaimer & indemnity agreement, and this form has been returned to us (these forms will be issued on location). Changes may not be made to the form unless you receive prior authorization from us. Pilgrim Horse Trails assumes no responsibility for actions or omissions by carriers, organizers, hotels, etc. Pilgrim Horse Trails assumes no responsibility for actions or omissions by any contractor or other persons. The Traveller agrees that Pilgrim Horse Trails in any case shall not be liable or responsible for death, personal injury, loss or damage of any nature to the Traveller or any personal property or baggage of the Traveller, or for any cause that directly or indirectly relates to the tour, including transportation arrangements to and from the tour, for any reason or cause whatsoever.