philosophy

Is it unusual for a Handyman to have a business philosophy?

It shouldn't be.

PHILOSOPHY

I pre-inspect my work so that I can show up with a full understanding of the tools, materials, and time required for the job.

I don't mark up materials. As a consumer, I was never fond of paying a plumber two- or three- times what I could have bought parts for myself. I provide labor, experience, and sometimes advice. I'm not a retailer of hardware or other supplies.

I will always tell you if I don't feel I can do a good job at what you need. That's in my interest as well as yours. I do a lot of things well, but I'm not equally adept at everything you may need. I work alone, so that places restrictions on what I can physically do. And I frequently refer my clients to other trades people and supply sources for them to use. I have been a consumer of these types of services for many more years than I have been a supplier. As such, I have my own expectations of high quality and professionalism, and I understand very well that I earn my reputation one client at a time.

I receive many referrals from local suppliers whom I have come to know over the years and who understand the services I offer. While many trades people commonly accept (and pay) "finder's fees" for referrals, my view is that this practice presents an inherent conflict of interest. If I give you a referral, that's because I honestly think that person or company is a better fit for your requirements, not because they're paying me to say so. And the folks who give out my name do so for the same reason. I neither accept nor pay any fees for referrals.

I'm not perfect (ask my children!). If you're pleased with my work, I hope you will tell your friends. If not, I hope you will tell ME and give me a chance to make it right.

Paul Chaset IS "PaulOn Call" the VERY Handyman Boston Metrowest home repair and maintenance