PRESTO FAQ

Getting Started

Q. How do I get a PRESTO Group & Event Manager account?

A. Volunteers are issued a PRESTO account soon after their application has been approved.

Q. How do I find PRESTO on the web?

A. Click on the "PRESTO Link for OHUG" item in the navigation links at the top of most pages of this OHUG site.

Q. How do I schedule if I never have a computer and internet access?

A. Some ushers use a public computer, such as at the library. Others have someone else schedule for them. This person does not have to be an usher, just someone with internet access.

Q. What do I do if I’m temporarily without internet access?

A. You can have a friend access your account. You may wish to change your password before or after your friend uses your account.

Q. What do I do if I’ve forgotten my password?

A. On the login page click on the "here" link in “If you don't know your password, click here”. Enter your name and email address. If you can’t find the email message that this generates in your Inbox, check Spam/Junk/Bulk. If you are having trouble entering your name and email address, email the scheduling team.

Q. What does "Registration inactive" mean?

A. Accounts are set to inactive when ushers have a break in service. Email the scheduling team to request that your account be re-activated.

Q. Why did PRESTO stop working on my computer?

A. Perhaps you changed your browser settings. Popups, cookies, and javascript must be enabled and phishing filters turned off.

Q. I have more than one account associated with my email address. How do I login to the account I want?

A. PRESTO distinguishes the accounts by the password. You may find it easier to use one base password and follow that with the initials of the account holder. You must use a unique password for each account associated with a single email address.

Scheduling

Q. How do I add a performance to my schedule?

A. Login to PRESTO. Find the row with the scheduling period or special event you want. Click on the corresponding button in the “Schedules” column. On the signup page, find the performance you want. Click on the "Signup (Request" button. When you are done scheduling, you can view your schedule on the Home page and change it again, if you want.

Q. How do I drop a performance from my schedule?

A. Click on its “Cancel It” button. This can be done up to 72 hours before report time.

To cancel less than 72 hours before report time, send email to <ushers@sfopera.com> and, if less than 2 hours before report time, also leave a brief message on the Usher Hotline: (415) 551-6247.

Please remember that frequently canceling without adding, or canceling within 72 hours of curtain time, risks reduction in signup privileges.

Q. How do I view my schedule?

A. Your schedule appears at the bottom of the page when you first log in. This page can be accessed by the “Self-Signup Home” link on any signup page. Sometimes signups will appear in separate tables (not in chronological order).

Q. How do I print my schedule?

A. Print the page using File - Print in your web browser's menu. Some computers and printers will let you select an area to print.

Q. What’s the difference between a signup and a request?

A. Signups are self-scheduling. Requests must wait for approval. See below.

Q. How do I know if my signup is approved?

A. Approved signups appear on your schedule as “signed up.” Any signups on your schedule may be removed from your schedule if you fail to fulfill your obligations.

Q. How do I know if my request is approved?

A. A "submitted" request is one that is pending. Approved requests say “signed up” and no longer say “submitted”. Disapproved signups are removed from your schedule.

Q. Why does “cancel it” appear next to the signups on my schedule?

A. This button allows you to drop the associated performance from your schedule, as long as changes are still permitted.

Q. Why doesn't a performance appear on my schedule when I signup/request?

A. The most common explanation is that you tried to signup or request before logging in, but other glitches sometimes occur. When you signup (or cancel), it is always a good idea to check that your schedule lists exactly the performances that you want.

Q. I was signed up for a performance, but now it does not appear on my schedule and I did not cancel. What happened?

A. Any signups on your schedule may be removed from your schedule if you fail to fulfill your obligations. You will be sent an e-mail message informing you of the removal.

Q. What does "No matching schedule items" mean?

A. A scheduling period or special event that displays this message is not available to you. It may be by invitation only or it may be too early for you to schedule.

Q. If I can’t signup for or request a performance can I waitlist it?

A. No waitlist mechanism is offered. When you are waiting for a performance, it is recommended that you frequently check PRESTO for openings as they may occur at any time.

Q. How do I signup with other people?

A. Although ushers are welcome to coordinate their schedules, they must signup individually. Group signups are not offered.

Q. How can I view other people’s schedules?

A. Unless you have Admin privileges, there is no way to do this without their permission and logging into their accounts.

Changing Account Settings

Q. How do I change the email address associated with my account?

A. Click on the “Registration Info (e.g. email)” link on the page after you log in.

Q. How do I change my password?

A. Click on the “Password” link on the page after you log in.

Q. How do automated reminders work?

A. You may opt to have an automated schedule reminder sent to you periodically; new accounts have this set as a default. Click on "Registration Info (e.g. email)" on the page when you log in. Under "Reminders" you can choose to have your schedule sent every Monday or the first day of every month or to have a reminder sent one to three days before each signup. This preference may be changed at any time.

Communicating with the Scheduling Team

Q. How do I get the “Contact us” link to work?

A. It is recommended that you email the scheduling team through your usual mail program, rather than using the link.

Q. What’s the purpose of the forum?

A. The forum can be used to communicate with all PRESTO users, or the subgroup of Opera House ushers. The scheduling team usually uses email and this website (OHUG) to communicate essential messages.