End-of-Performance Mission

I want to clarify our policy for end-of-performance duties.

It is important to me that everyone makes the effort to stay after the performance -- on every level including lobbies -- to say good night to our patrons, to thank them for coming, and also to assist the staff with clearing the auditorium and lobbies and watching for safety and security issues.

That said, I understand this is not always possible, for personal and/or professional reasons. And sometimes you have worked a performance multiple times and don't want to stay again.

Fewer ushers are needed after final intermission than during the rest of the shift. It is perfectly fine for you to ask your supervisor to be excused; I encourage you to let your supervisor know during briefing that you would like to leave early. I have instructed my staff to dismiss ushers making this request when enough other ushers are staying. It is important that you communicate your wishes so that we know who is leaving and can make adjustments if necessary. Please schedule one-time events, such as galas, only if you can commit to staying.

I appreciate each and every one of you, what you contribute as well as the individual personality that you bring to our family of ushers. I want you all to volunteer as often as you would like whenever space is available. Please do not limit your participation because you cannot always stay through the end when you have reason to be dismissed early.

Jamye

House Manager

[excerpted from e-mail sent to all volunteers on October 17, 2016]