Recording Other Work In The DIAD

The information you enter in the DIAD is used to record the type and amount of work you perform during the day as well as delivery information. The tallies found in the Time Card Summary along with the miles you drive are used to calculate the amount of time it should have taken you (your planned day) to do the route. It is a drivers responsibility to record all work actions accurately so that they can receive full credit for all work performed during the day. Management relies on the information we record to make business decisions and performance evaluations, so it is essential we give an accurate account of the work we perform during the day.

Many work actions we encounter are not “Built In” to our planned day. For example, you are allowed 8 minutes from start time to the time you leave the building; if the preload is not finished or there is a bulk stop behind your package car you will leave the building late. If you do not record the work you did to help the preload finish or record the pieces of the bulk stop you loaded, you will not get a time allowance for it. You will have made it look as if you did less work than you actually did and have unaccounted time gaps in your day and can possibly “Run Late” because of it. For those routes with "incentive" you will have cost yourself money that you would have otherwise earned. To give an accurate account of your day, you should record work done that is not recorded automatically as part of your pickup and deliveries. Doing this will help you recall what happened if you are asked to account for time gaps in your day and give you an allowance for it.

INSIDE BUILDING

Sort & Load: This is time spent on the belt doing preload work sorting packages & loading package cars.

Local Sort: This is time you spent on the belt doing local sort work unloading package cars.

Trip 1, 2, 3, Each time you return to the center to pick up or drop off packages and go back out to deliver or make pickups you create a new trip. You must enter the return to building time and a new leave building time along with beginning and ending miles for each trip. This will add a return to and leave building time allowance for each trip to your planned day. This will offset the time it takes to fuel and pre and post trip the vehicles you drive, and may give you an allowance for the time it takes to travel to and from your delivery area.

PAID BREAKS

Record your breaks accurately at the time you took them. Management has software that looks for unaccounted for time that the package car is not in motion.

California Law requires that you be given an additional 10 minute break after 10 hours work. Record this as you would your other breaks.

OTHER WORK

There are 54 Codes in the DIAD located in the Other Work section of Time Card Options. The following pertain to the more common situations encountered by delivery drivers.

V-PdBrk-087 (Paid Break) Use this code to record your paid breaks. Drivers get two paid 15 minute breaks during a normal 8 hour shift and an extra 10 minute break after 10 hours. See attached files at bottom of page for UPS PCM regarding meal and rest periods.

1-Physcl-040 (Physical) Time spent getting your UPS DOT physical.

4-BrkdownRd (Breakdown Road) Time lost due to breakdown of a package car on road. There is also one for in building breakdowns such as a dead batteries etc. There is no code for this one which means there is no time allowance for breakdowns, but you can show what took place during this time gap.

9-AppMtg-073 (Approved Meeting) A meeting or presentation initiated by management other than safety meetings or normal PCMs.

B-DrvMkt-010 (Driver Marketing) Time you spend with customers trying to develop new business leads. Example: filling out a lead card or explaining UPS services to existing or potential customers. Use only for business and not personal conversations.

C-ShpAud-011 ( Shipper Audit) Time spent making sure shippers are using correct shipping procedures, weights and practices that would not be considered part of a normal pickup or delivery.

I-Car Wash-058, Time spent cleaning package cars. Example: cleaning dirty windows that the car wash may not have been able to get to.

M-DrvAst-068 (Driver Assist) Time spent helping another driver with their work. Example: helping another driver with an unusual delivery or pickup situation like over 70 packages.

R-SafMtg-076 (Safety Meeting)

SPECIAL PACKAGES

Over 70s. Each over 70 package should be recorded in the special counts field of its pickup or delivery stop in the DIAD. Each recorded package gives you an extra time allowance for the special handling heavy packages require.

ARS and Prepaid packages. These individual pieces are recorded in the Special Counts field located on the main screen of the DIAD.

Work done that is not recorded, or work done off the clock and during breaks never happened as far as management is concerned. Magically the preload or local sort handled more pieces per hour because drivers didn’t record their contribution. Management’s conclusion; no need for another part time employee. Somehow driver A can do more stops faster than driver B; in reality driver A may have worked through lunch, breaks or both. Management’s conclusion; no need to run another route and driver B has a production problem and requires more scrutiny. Staffing decisions are made based on data. District management who approves new hires and the number of cars on road makes their decision based on the data they have. Bad data equals bad decisions; that’s how we get drivers on overtime doing the work a part timer should be doing on straight time, or routes cut that result in extra unnecessary miles and overtime that dwarfs the actual cost of running that car. The result is unrealistic expectations and bad employee management relations that result in a workplace filled with distrust and resentment. If everyone is honest, works efficiently, safely and records the work they actually do when they do it, management will have a accurate picture of all the work being done and perhaps make good decisions that make our workplace a more fair and enjoyable place to work for everyone. We can only hope.