I was the Lead Investigator for a REF 2021 impact study (UOA17 Business and Management Studies) on "Designing and implementing a digital platform to reduce A&E peak time demand across the South West". The work led to the development of the NHS Quicker platform, a real-time solution informing attendance choices for urgent care. It was awarded the UK Operational Research Society's Lyn Thomas Impact Medal award for 2022. As of January 2023, NHSquicker receives data from all acute hospital trusts in Devon and Cornwall and one Trust in Somerset. It receives real-time data from 26 centres for urgent care, including seven emergency departments.

• Find out more about the Impact Medal here.

• University press release.

Related links to my impact work:

• The Health and Care IMPACT Network - http://www.health-impact-network.info/

• NHSquicker - https://nhsquicker.co.uk/

• Double Nomination (HSJ2018 and THE2018) for IMPACT Network/NHSquicker - https://www.exeter.ac.uk/news/featurednews/title_682771_en.html