"Update and Restart" and "Update and Shut Down"

"Update and Restart" & "Update and Shut Down"

Microsoft

Method 1

I would suggest you to check if you are able to access Windows Update services and also make sure that the following services are started. If it is not started follow the below mentioned steps:

a. Press Windows key + R, type "services.msc" (without quotes) in start run box and press Enter.

b. Locate Windows Update service.

c. Right click on the Windows Update service and select Properties.

d. In Start-up type, select Automatic from the list.

e. Click Start under Service status.

f. Click OK.

g. Repeat the steps c to f for the following services also:

Background Intelligent Transfer Service & Cryptographic Service.

If these steps do not help to resolve the issue, then you may proceed with the step mentioned below and check.

Method 2

Step by step instructions to get the issue fixed.

a) Press Windows key + X and select Command Prompt (Admin).

b) On the open Command Prompt window copy and paste the commands (all at once)

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

c) Wait for the process to complete.

d) Close the Command Prompt.

Now, try to install Windows Updates again and check if it helps.

this error can be solved by removing a value from registry:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability

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