Systems Concepts
Q) What is a system?
Q) What are the essential elements of a system?
Q) Why is an organization often considered as a system?
Q) What are subsystems? Why is a system decomposed into subsystems?
Q) What do you mean by interfaces?
Q) What is system boundary?
Q) Explain the different types of systems?
Q) What are the different categories of Information Systems?
Q) Distinguish between TPS, MIS and DSS.
Information Systems concepts
Q) What is a CBIS? What is the difference between a computer system and an information system?
Q) What are the components / operating elements of a CBIS?
Q) What do you mean by an information system value chain?
Q) Distinguish between data and information with examples.
Q) Write down the different stages of Decision Making Process.
Q) Briefly explain Simon’s model of individual rational decision making process.
Q) Explain the role of an information system in supporting decision making in an organization.
Q) Discuss the different tiers of information systems prevailing in a business organization. Use schematic diagrams wherever necessary.
Q) Short notes: Transaction Processing System, Management Information System, Decision Support System.
Q) Distinguish between Structured Decision and Unstructured decision.
Q) Distinguish between Structured, Semi-structured and Unstructured decision-making.
Q) What are the major management challenges in building and using information systems?
Q) “Information – a quality product.” Discuss. ["The effectiveness of management decison-making depends on the quality of information supporting it." Discuss]
Q) State the qualities of good information.
Q) Describe the structure of TPS.
Q) What is a Transaction Processing System?
Q) Short notes: Sources of Information, Computer Based Information System
MIS
Q) What is MIS? Define and explain.
Q) What is the need for an MIS in an organization?
Q) What functions are provided by an MIS for an organization?
Q) Define MIS. Describe its role in the organization.
Q) What are the different levels of managements and what are their functions? What are the typical information requirements at various levels of management?
Q) Explain the different levels of management. How does information needed by different levels of management vary?
Q) What is the difference between strategic and tactical information?
Q) What is the difference between internal and external information?
Q) Explain the functional subsystems of MIS?
Q) What is the function of a database in MIS? How is its created? Briefly explain its structure?
Q) What are the different types of output generated by an MIS?
Q) What are the reasons for failure of an MIS?
Q) Short note: Objectives of MIS
Q) What is MIS? Write down the limitations of MIS.
Q) Explain strategic information system with its relevance.
Q) Differentiate between logical and physical MIS.
ERP
Q) Define ERP. What are the direct benefits of ERP systems?
Q) What is Business Integration and how do the ERP systems achieve it?
Q) What is Business Process Reengineering (BPR)?
Q) Explain the architecture of an ERP system?
Q) What are the factors that are critical for the success of the ERP implementation?
Q) Explain in detail about the Issues to be consider in planning design and implementation of cross functional integrated ERP systems.
Q) Discuss the problem areas in ERP implementation.
Q) Who are the major players in the ERP market?
Q) What are the reasons for the explosive growth of the ERP market?
Q) How do conventional application packages and ERP packages differ?
Q) What are the limitations of ERP?
SCM
Q) What do you mean by Supply Chain Management (SCM) / Logistics?
Q) What do you mean by outsourcing of transport & logistics services?
Q) Why do you mean by the terms 3PL & 4PL?
Q) What are the advantages of 3PL?
Q) What are the disadvantages of 3PL?
Q) What do you mean by integrated logistics & transportation?
Q) What are the advantages and disadvantages of outsourcing logistics or using 3PL services?
Q) What are some reasons for using third-party logistics services? What are some reasons that third-party logistics arrangements aren’t always successful?
Q) Why is top management commitment necessary for successful supply chain management?
Q) Discuss some of the ways in which inventory can be reduced in the supply chain.
Q) Discuss the impact of the Internet on supply chain management.
Q) “Technology has been at the center of changes taking place that affect the supply chain.” Do you agree or disagree? Why?
Q) Why do contemporary supply chains need to be fast and agile?
Q) What are the key attributes of supply chain management?
Q) What do you mean by Bull-whip effect in SCM? What are the causes of Bull-whip Effect?
CRM
Q) What are the features and objectives of CRM
Q) Explain the evolution on CRM
Q) What are the benefits of CRM
Q) What are the components of CRM
Q) What is cross selling and upselling
Q) What are the methods to improve customer retention
Q) What are techniques to handle customers
Q) What are the various customer retention strategies
Q) What is customer value and how to create customer value
Q) What is customer loyalty ladder
Q) CRM strategy cycle
Q) How is CRM managed at call centers
Q) What is customer satisfaction and what are the importance of the same
Q) What are the various software applications of ECRM
Q) What are the various levels of ECRM
Q) Social network and CRM / What is the relevance of social networking and CRM
Q) What are the advantages of Mobile CRM
Q) Self service and CRM
Q) What are the recent global trends in CRM
Q) Explain segmentation of customers as per profitability
Q) What are the various relationship development strategies through CRM
Q) What are the barriers to good CRM
Q) What are the key features of SLA (Service Level Agreement) in CRM
Q) What are the key CRM challenges
Q) Bring out the ethical issues in CRM
Q) How is CRM implemented in organization
Q) What is the role of channel optimization, personalization and event based marketing in CRM
Q) What is data management and what are the types of data
Q) What are the types of data analysis tools
Q) What is collaborative filtering and what are its types
Q) What is the company profit chain
Q) What is the significance of knowledge management in CRM
Q) Bring out the relevance of 3E in CRM
E-Commerce / E-Business
Q) What is e-commerce?
Q) Differentiate between e-commerce and e-business.
Q) Explain the advantages and disadvantages of e-commerce.
Q) Highlight the benefits of e-commerce to a business organization.
Q) Explain briefly, the classification of E-Business based on transaction parties, with examples.
Q) Define the B-to-B and B-to-C E-commerce. [Q) Explain B-to-B and B-to-C transactions in e-commerce.]
Q) Briefly describe about B-to-B marketing methodologies.
Q) Explain the classification of B2B E-Commerce.
Q) What are the advantages of B-to-C E-commerce?
Q) How does B2C work?
Q) Describe the following e-commerce business models with examples:
E-tailer
Subscriber
Broker
Auction
Q) What is reverse auction? Explain the different reverse auction mechanisms with examples.
Q) Explain the authorization process for online payment.
Q) Describe the payment processing mechanism.
Q) Explain UPI mechanism. What are its advantages? Explain its importance in modern e-commerce.
Q) Explain Central Bank Digital Currency (CBDC) mechanism. Why was it necessary? Contrast with UPI.
Q) Define EDI. Explain benefits of EDI.
Q) Short notes: E-Commerce, Electronic Data Interchange
Q) Briefly enumerate some of the security measures required in transacting business over the internet.
Data Communication & Networking
Q) Differentiate between data communication and computer networks.
Q) Define the term ‘computer network’.
Q) List the different components used in a network, with their functions in brief. (Hint: Sender, Receiver, Medium, Message, Protocol)
Q) What do you mean by ‘topology’?
Q) Describe the various topologies of LAN.
Q) Explain with diagram different physical topologies used in LANs.
Q) Short notes: Star Network, Internetworking
Q) What are the different categories of network?
Q) Differentiate between LAN, WAN and MAN.
Q) What are extranets, intranets and internets?
Q) What is understood by data network for communication?
Q) Explain ISO OSI model by means of a diagram.
Q) Compare and contrast ISO OSI model with TCP/IP model
Q) What is a modem? What is its function?
Threats to Control Systems and Control Measures
Q) What is a virus? Explain the harmful effects of viruses.
Q) What is an antivirus?
Q) How does antivirus recognize viruses?
Q) What is a virus signature / footprint?
Q) What is a virus database?
Q) How does an antivirus deal with them?
Q) What is a spyware?
Q) Give some examples of virus and antivirus software.
Q) Who is a hacker?
Q) Identify different security threats to an information system. Discuss different security solutions to the threats.
Q) What do you mean by Firewall and what kind of security does it offer.
Q) Discuss on the risks and control measures of security of an Information System.
Database Management Systems
Q) What is a DBMS?
Q) Define DataBase Management System.
Q) Explain the need for using DBMS.
Q) What are the advantages of DBMS against traditional file management systems?
Q) What are the disadvantages of DBMS? When is it preferable not to use a DBMS?
Q) Explain the different types of keys used in a database?
Q) Explain the 3-schema architecture of DBMS.
Q) What do you mean by data independence?
Q) Explain the following terms (with examples):
(i) Super key (ii) Candidate key (iii) Primary key (iv) Alternate key (v) Foreign Key
Q) What is data dictionary? Why is it needed? What do you mean by ‘meta data’?
Q) Explain : i)schema ii)instance
[For SQL Questions / Assignments see the SQL related study materials]
Data Warehousing & Mining
Q) What do you mean by data warehousing?
Q) What do you mean by data warehouse?
Q) What are the advantages / benefits of data warehousing?
Q) What are the characteristics and benefits of data warehouse?
Q) What are the different approaches to designing a data warehouse? What are their advantages and disadvantages?
Q) Compare top-down and bottom-up approaches to designing a data warehouse?
Q) What do you mean by a data mart?
Q) What do you mean by data mining?
Q) Explain the objectives of Data Mining.
Q) Write short notes on: i) Data Mining ii) Data Mart iii) Data Warehouse
Q) What do you mean by data warehouse? What are the characteristics and benefits of a data warehouse?
Q) What are the objectives of data mining?
Q) Explain the concept of OLAP.