Each year the auto club recognizes a small percentage of AAA Approved Auto Repair facilities for their "business integrity, professional standards in automotive repair, outstanding customer service and community involvement.Shops and garages that qualify as AAA Approved Auto Repair Top Shops are already part of an elite group. AAA Approved Auto Repair facilities – there are only 175 in Arizona -- meet more than twenty specific standards, including:
Twelve month/12,000 mile warranty on repair work
A comprehensive array of automotive services within the shop's specialty
ASE (Automotive Service Excellence) certified technicians for each area of service
Binding arbitration in the event of a repair dispute with a AAA member
An exemplary business and community reputation
Even in this rarefied company, "Top Shops" stand out. It is not uncommon for 98-100% of the customers of a Top Shop to be totally satisfied with the shop's repairs and service. Top Shops typically exceed AAA's requirement for certified technicians – in some cases, all the shop's technicians are ASE certified. Top Shops must be involved in community service and charitable work. Lastly, they must promptly deal with customer complaints. (At least one Top Shop has had only one BBB complaint in fifteen years of doing business!)
Repair facilities in the AAA program have been certified by AAA to meet stringent quality standards in training, equipment and customer service. AAA members receive, on request, a free 24-point safety inspection with any paid repair, a minimum 12-month/12,000 mile warranty, guaranteed written estimates, return of replacement parts and AAA-mediated dispute resolution.
Mike's Auto Tech, Inc. is no longer associated with AAA but continues to subscribe to the principals and ethics that earned the 'Top Shop' awards.