Service Terms & Conditions

Service Terms & Conditions

1.     SCHEDULING: 

I schedule client's horses by location due to talk of Washington State pushing to charge a driver's annual registration and taxation based on the mileage they drive rather than a yearly registration fee. Since I average 3000 miles per month, I have a strong desire to reach as many clients in the same areas at the same time. This will be more economical, efficient and reduce wear and tear on my vehicle. It will also save me a lot of time traveling to the same areas every couple of days. On some days, my schedule has been very inefficient travelling from Alger (Skagit County) to Monroe (East Snohomish County) which wastes a lot of appointment time in travelling back and forth. The goal is to save time, fuel and mileage so I can efficiently meet the needs of all of my clients. I've found an awesome app that will help me plan routes and schedules! It also notifies clients of my ETA by either text or email as I’m going through my day! I will start utilizing this January 1st, 2018.

My FARRIER SCHEDULE is on an 8 week interval because otherwise, there is a lot of overlapping and double booking in my schedule due to having horses on different (4, 6, 8 or 10 week) schedules. If your horse needs me before or longer than the 8 week interval, you can of course still let me know and we will try to find a time, however, priority will be remain with those who are able to meet me on their 8 week schedule. I allot 20 minutes per Trim for easy horses and about an hour for difficult ones. Shoeing can take up to an hour and a half.

My TRAINING & INSTRUCTION SCHEDULE allows up to an hour long session but may be shorter depending on the horse and rider's attention span, physical fitness and the reaching of difficult concepts.  Horses and Riders are trained within their mental and physical abilities and there is no guarantee how quickly they can be trained as every one is different. Each horse and rider will be trained at their own pace. It is ultimately the Owner/Rider/Handler's responsibility to maintain progress by taking lessons and being consistent with their horse's training.

2.   APPOINTMENTS:

Clients and their horses should be prepared for the appointment and ready for services to be performed at the appointment time. Please don't wait until I arrive to do the following:

              - FARRIER APPOINTMENTS: Your horse should be caught, brought into a well-lit, clean, dry and solid working area with legs and hooves cleaned (moisture and dirt ruin my tools). I ask that Sheets/Blankets be removed as I've had my hair get stuck in a blanket buckle and it's dangerous! Finally, please fly spray as I've nearly been kicked in the head by a horse kicking at a fly (yes, some horses can stand on two legs to be able to kick with a hind! I request that a handler be available for the duration of the appointment, especially in the case of new horses/clients or difficult horses.

              - TRAINING & INSTRUCTION SESSIONS: Your horse should be caught, tacked up and and ready to work. Sessions are up to an hour long and may be shorter based on the attention span and physical fitness of the horse and rider. If the horse and rider are not prepared  for our session when I arrive, then that time will be part of the session time.

3.    CANCELLATION/RE-SCHEDULING POLICY:

24 Hour Cancellation Policy. If I'm not notified of a cancellation 24 hours before our appointment time, you will be charged for the service/my time since that time was reserved for you and therefore, could not be scheduled with someone else. Exceptions are: Emergencies & Inclement Weather. 

All Services that are by appointment are forfeited without refund after 15 minutes of a client not showing up and the client will be charged a $20 fee for the service/my time since that time was reserved for you and therefore, could not be scheduled with someone else. Mobile Lessons or Training Sessions are still to be paid for even if your horse is unable to perform for the time allotted (due to lameness, illness, etc). Please check your horse over before I drive out for your session.

Monthly Services: 

Services that are paid on a monthly basis (Board, Training, Lesson Packages, etc.) require 2 weeks notice before cancellation to allow me time to fill your spot. 

4.     PAYMENTS:

        All Monthly Service Fees (Training Packages, Boarding, etc.) are to be prepaid by the Client and Due by the 1st of the Month for which Services are to be rendered. A late fee of $25 will be added to the bill if not paid in full by the 5th of each month. Any "bounced" check or NSF payments will incur a $25 NSF fee to cover my banking fees. 

        Per Appointment Services (Training Sessions, Lessons & Farrier Services) are due at the time of service. That being said, if you do not have the money for our regularly scheduled appointment from time to time, I ask that you keep your appointment and pay me as soon as you are able to. This is because rescheduling can cause scheduling issues for other clients. 

        Show Fees are due two months ahead of the Show. 

        Hauling Fees are due prior to hauling. 

        I’m now able to accept payments for Training, Instruction and Farrier Services via “The Cash App” which you can find me on as $PAYMAES. Try it using my code HMFRXMP and we’ll each receive $5! Cash.me/app/HMFRXMP

5.     I reserve the right to adjust prices as needed to accommodate business costs and provide 30 days notice of such changes to clients.

6.    No refunds. If services paid for are not used due to your termination of services, you will forfeit your services and related fees.

                For instance, if you take your horse out of training or stop boarding before the end of the month, you will forfeit the remainder of the month’s services and fees.

7.    I reserve the right to refuse service to anyone and especially if these Terms & Conditions are not met by the client.

8.   I need all of my clients to understand that I also have an unspecified/un-diagnosed Auto Immune Disease that causes me to be very ill at times. I do my best to meet all of my obligations but sometimes, I just need to take care of myself so that these flare ups do not last longer.  When I say I'm sick, I'm referring to my Auto Immune Disease and it means that I'm in excruciating pain throughout my whole body. My symptoms include deep bone and muscle aches, migraines, pinched nerves, muscle cramping, exhaustion and swelling of my skin (sort of like the flu but intensified). During these flare ups, I must sleep 4 hours to recover for 1 hour awake. Triggers include rapid or fluctuating weather changes, stress, injuries or normal illness. I work through any normal illnesses and do my best to avoid flare ups, but they still happen. I also work at Department of Licensing and ultimately work 7 days a week between DOL and my business. I do everything I can to schedule and maintain the schedules of my clients. 

Signature & Date Signed: _________________________________________

Printed Name: __________________________________________________

Client Questionnaire 

Name: 

Mailing Address:

Cell Phone Number (The Cash App and Route Planning Apps):

E-Mail Address (The Cash App, Route Planning App & my Calendar):

Number of Horses:

Horse(s) Address (If Different):

What is your schedule availability like (EX: Wednesdays after 4pm)?

Do you have a dry, well-lit and level surface for me to work in with your horse?

Do you have lighting available after dark?

1st Horse’s Name, Age & Breed:

Services Needed:  [  ] TRAINING    [  ] INSTRUCTION   [  ] FARRIER SERVICES

If your horse is difficult to work with, please explain.

Does your horse have any vices?  Please explain what can trigger any bad behaviors they may have. [  ] KICKING  [  ] BITING  

[  ] REARING  [  ] BOLTING  [  ] DOESN’T TIE  [  ]  OTHER

Does your horse have any physical/medical issues?  [  ] Prone to choke  [  ] Prone to colic  [  ] Ulcers  [  ] Hoof Abscesses  

[  ] Founder/Laminitis  [  ] Other

Does your horse have any performance expectations? [  ] Trail/Pleasure Riding  [  ] Show Horse  [  ] Gaming  [  ] Other

 What kind of footing is your horse turned out and exercised in?  [  ] Grass  [  ] Gravel  [  ] Sand  [  ]  Other