JPAIS/JASMIN International Meeting 2011

Time and Date: 13:00-17:00pm, Sunday 4 December 2011.

Venue has been changed to Gran Meliá Hotel Shanghai (Actual room TBA)

上海新天哈瓦那大酒店 (中国上海市浦东新区陆家嘴环路1288号) 电话:86 21 3867 8888

Chinese pronunciation

Hotel: Shanghai Xintian Hawana Dajiudian

Address: Shanghaishi Pudong Xinqu Lujiazui Huanlu 1288)

The venue of JPAIS/JASMIN International Meeting, Gran Meliá Shanghai, is 1km far from Shanghai International Convention Center (上海国际会议中心/上海东方滨江大酒店) where ICIS 2011 will be held.

Please print this and show it to taxi driver.

Schedule printable schedule

Opening

[13:10-13:10]

Session 1

[13:10-14:50]

Chair: Motonari Tanabu, Yokohama National University

Each presentation should last no longer than 25 minutes, including Q&A

The Effectiveness and Problems of the Logicalizational Systems Analysis from EUD Perspective

Hiroki Tomizawa, Toyo University

Tetsuya Uchiki, Saitama University

Abstract

Computers and the Internet came to be essential to our activities. Especially, the connection with the external systems through the Internet is easier than before, and End User Computing (EUC) has become more common. Additionally, some users who are not experts in information technology can even develop systems which is called End User Development (EUD), for personal use by the high-performance computer. Therefore, information systems design which assumed the relationship between external systems and the EUD activities is necessary.

This presentation describes the effectiveness and problems of information systems design which assumed EUD through the logicalizational systems analysis of the current research environment. About 10 years, we as system designer to develop the support systems have observed a scholar of humanities who tried EUC/EUD. We have analysed the information system as the research environment for the purpose to know the system requirements. As a result of the analysis of the current logical system, two potential requirements were found. One is a design of the system to utilize the stored data which was edited by users. And the other corresponding to this reason, is a design of the function to offer the data sets reflecting the edited data to other users' EUD systems. Thus, the required logical system has to be designed satisfying the above demands. In accordance with principles of the stage 3 on SSADM, the logical system was modeled without realistic restrictions.

In this case, the consciousness and requirements in humanities research field as the research systems environment could be found out under the design activities. In conclusion, it became clear that the logicalizational systems analysis of an information system assuming the EUD could contribute to understanding of the system environment.

Social Media for Effective Decision Making in Company

Toshizumi Ohta, University of Electro-Communications

Hirohiko Suwa, University of Electro-Communications

Yuki Ogawa, Advanced Industrial Science and Technology

Namie Kato, JMR Research Institute, Inc.

Abstract

Social media may contribute to make clear the problems and to support the problem solving of people who use the media, through the direct upload of information and knowledge to the site of social media. SNS, Twitter, blog, BBS and so on are typical examples that recently increase in the number of people joining. Social media have an attribute that the value of the site may be considered to increase in the amount of access to the site.

In order to explore the effectiveness of SNS in companies, we employed a process model of decision making and a structural model of organizational problem solving. These models may be able to describe a new pattern of exchanges in information and knowledge among employees.

We observed the usage of SNS in Japanese companies that they can implement it in an effective way to exchange information and knowledge and in turn to achieve prompt decision makings in companies. Among our results of observation, new type of communication may be born of the mind among the employees. It may stem from a sort of field that may be formulated among employees, and the field supports the exchanges of information and knowledge among employees due to the use of SNS.

The new type of communication must be explored more to understand the effective use of social media.

Does Social Presence on e-Commerce Web Sites Influence the Purchase Intentions of American Online Shoppers More Than That of Asian Online Shoppers?

Robert Cutshall, Texas A&M University

Quy Dang, Texas A&M University

Abstract

Representing $47.515 billion in the second quarter of 2011; online retail sales are impressive for the United States. However, they represent only part of the picture. Asian countries are experiencing impressive online sales growth of their own. The iResearch Consulting Group (2011) reports that online sales in China have reached about $72.3 billion dollars for the year 2010. Nielsen (2010) reports that Chinese and Korean consumers are the most prolific online shoppers in Asia “with 95 percent of Internet users intending to make a web purchase in the next six months” (p. 5). In addition, Thailand, Vietnam, Indonesia and Taiwan are also spending increasingly more online. Nevertheless, Nielsen (2010) estimates that online spending averages about six percent of the total monthly spending for these Asian countries. Hence, there is room for growth as e-commerce companies strive to understand what motivates an online shopper to become an online buyer.

Unfortunately most the e-commerce research is focused on Western countries such as the United States with little research that examines Asian countries [see Yoon, 2009]. This is an interesting omission in the e-commerce literature since national culture can affect consumer behavior (Gefen and Heart, 2006). The purpose of this current study is to identify any differences that may exist between online shoppers from Asia and online shoppers from America in regards to the influence that the use of social presence will have on the initial trust and purchase intentions of online consumers.

For this study a ‘real’ e-commerce website was used in an effort to present to initial web site users a genuine e-commerce shopping experience. The study involved creating a duplicate home page for the website and placing a Virtual Spokes Person (VSP) on the duplicate home page for two-weeks. The 201 participants were limited to viewing only one of the two versions of the home page of the web site for a period of thirty-five seconds. Afterwards, the participants were asked to complete a Likert-scaled survey.

The study used existing verified scales in the development of the survey instrument. The factor of interest to online sellers is the consumers’ willingness to conduct purchase transactions on the web. The data analysis has not yet been completed.

A Social Life of Security: A Story of the Computer Security Incident Response Team

Miyoko Suzumura, Meiji University

Daisuke Sugihara, Meiji University

Aki Nakanishi, Meiji University

Toshio Takagi, Okinawa University

Ikuya Hayashi, Meiji University; NTT Information Sharing Platform Laboratories

Abstract

The purpose of this paper is to investigate the social/organizational side of security response. First, we explain the activity of the CSIRT (Computer Security Incident Response Team). The CSIRT is an organization of trusted computer incident response teams that cooperatively handle computer security incidents and promote incident-prevention programs. As these incidents constantly occur in new forms, responding to them is difficult. Therefore, when an incident occurs members of the CSIRT assign a meaning to the effect of the incident. At this point, the members analyze the incident in the light of a recent incident through storytelling based on their current experiences and decide upon appropriate countermeasures. In this manner, the organization’s reality about security is constructed through “storytelling”.

Research on storytelling has developed in organization studies in recent years,. Storytelling is shown in the context of the management that is engineering the organizational change. Moreover, it is especially shown in the context of the efforts that the leader makes to help his subordinates understand the ramifications of the changes that are sought to be introduced in the organization. However, this case shows that organizational storytelling does not only imply downward communication flowing from the leader to the other members but also interactive storytelling that occurs between the members of the organization. Therefore, we will present alternative storytelling perspectives different from that of established studies. To make that difference clear, first we explain the established view stemming from past research on storytelling. Second, we show an alternative viewpoint from that adopted in existing storytelling research. To investigate the case of CSIRT, we do not focus on an established study that views storytelling as a leadership tool or a tool that effects organizational change but on how various stories are formed within an organization and on the organization’s reality, which gives rise to various stories. Finally, we will show the importance of social/organizational perspectives of security response.

Break

[14:50-15:10]

Session 2

[15:10-16:50] Chair: Motonari Tanabu, Yokohama National University

Each presentation should last no longer than 25 minutes, including Q&A

The Characteristic of IS Design Approach in Japan based on the Case Studies in Japan and China

Tetsuya Uchiki, Saitama University

Abstract

For the development of information systems, the design concept as "the Grand Design" in these systems is needed. Since the Grand Design is the systemization philosophy, the decision makers as the information system designer have to have the high position and many authorities in the societies. That is the important mission of CIO. However, it is hard to find out the design concept as "the Grand Design" in many of the Japanese information systems. Because many of information systems in Japan have been designed and realized by computing engineers who have their design concept such as effective and/or optimal functionality, not the CIOs. Also most of CIOs does not have their own clear system design concepts, and they only manage the system development projects under a consensus among the computing engineers who have their narrower design views. Therefore, in Japan, we could not only find CIOs in many enterprises and organizations, but also no IS courses in MBAs.

Even the kanji information system to form the national cultural environment is under the same situation. In China located in the same Kulturkreis to use Chinese characters, however, the kanji information system is under the different situation. In particular, since the unified kanji code set is required for the computer based information systems, the kanji code set has been revised according to progress of the information technologies, and the kanji characters without frequent use and the variant characters have been incorporated gradually. Therefore, it can be thought that the difference of philosophy in the Chinese characters information systems is clarified through comparison with Japan and China about the treatment of variant characters. We catch the situation of variant characters in the kanji characters' set as the design of character based information systems, and we discuss about the characteristics of the system design approach in Japan through comparison with the kanji information system of Japan and China.

Theoretical Investigation of Doing Phenomenology with Activity Theory in Systems Analysis

Takeshi Kosaka, Tokyo University of Science

Abstract

Globalization has brought a higher degree of competition among companies all around the world. Business professions need to improve or innovate their businesses in order to produce new products and services at a higher speed. They are expected to practice systems analysis by themselves to cope with the ever-changing environments.

However, there are no methods they can directly appropriate for systems analysis of a first-person perspective (1ppSA) or the existential perspective. According to the classification of systems analysis types compared to types of philosophies, it is known that the conventional systems analysis with some user participation is based on naive philosophy while 1ppSA on phenomenology. Therefore phenomenology is expected to be a base on which a method of the 1ppSA will be constructed. However, phenomenology does not have any diagrammatic resources that are required in exploratory or knowledge works such as systems analysis.

In order to have a workable systems analysis method we are trying to incorporate Activity theory in systems analysis as a resource of diagrammatic expression. Activity theory has a diagrammatic expression called as an activity system. With the use of activity system we are trying to make phenomenology workable in systems analysis. As a part of a project that we develop a 1ppSA method by appropriating activity theory that has diagrammatic expressions, we investigated whether activity theory satisfies the requirements for methods and attitudes that phenomenology poses in systems analysis. It was revealed that Activity theory can be appropriated to practice phenomenology in 1ppSA.

An Extended Study on the Effectiveness of BSC Measurement for Evaluating the Return on IT Investment

Masaaki Hirano, Waseda University

Abstract

In the previous studies, the sample firms from the respondents to the “Survey of Information Processing Practices” by METI was analyzed for correlations between their BSC type evaluations on the return on IT investments and their actual economic performances. it was demonstrated that BSC scores had number of characteristics such as (1) out of four main measurements areas, “finance” and “operation” tended to have more relevance to the real performance of the firm, while “customer” and “learning” measurements tended to have little relevance; (2) the BSC evaluations reflect the real performance of the firm only for the present and the immediately past periods. Even the “learning” measurements scarcely reflected the future; and (3) The relevance of BSC evaluations improved when the actual return of IT investments were compared with the intended returns.

Drawing on the same sample as before, the present study explores the relevance of the BSC evaluations for extended periods. It is confirmed that the BSC evaluation reflects some of the economic performance two periods prior to the current while that for three periods before and that for two periods later are hardly reflected in the BSC evaluations. Just as in the previous studies, the relevance of BSC evaluations improves when the actual return of IT investments are compared with the intended returns.

Together, it is concluded that the tentative results from the previous studies are generally supported and that the BSC evaluations for a certain period reflect actual economic performance over at most four periods, ie, two prior periods, the current period and one succeeding period.

Which Country Is the Best Partner for Japanese IT Companies to Outsource?

Michiko Matsushita, Kanto Gakuin University

Abstract

The outsourcing may be the last method of cost cutting for the advanced nations which suffer from depression. In these countries, many big companies in manufacturing industries move their producing bases from their nations to the outside, the foreign counties where the cost of land and labors is quite cheaper. Especially some countries in Southeast Asia play the role of cost center for advanced countries.

Even in the ICT fields, same shift of production occurred in these days. Some US big computer companies started to manufacture PC kits in Taiwan (Chinese Taipei) from 1980’s. Nowadays almostall parts of PC sold in advanced nations are produced in China, Thai, Malaysia, Indonesia, Vietnam etc. Although the outsourcing of ICT hardware field became popular, that of the software fields looks like delay. The outsourcing of the knowledge industries is very difficult, because of scarce supply of the educated high level engineers in computer field. Only China and India are the winners in this area. These two countries have large population and they have great higher educational organizations of the world. The labor cost of these countries was very cheep up to this point. But in these days the capitalistic economy was introduced and permeated, the personal expenses become higher. This situation reduces the merit of outsourcing for the advanced nations.

All of offshore development projects are not successfully going. Each under-development country has own problems about working environments rather than IT environment. We consider the key points for the successful IT projects between Japanese companies and foreign companies from the cases of the IT companies in Vietnam, Nepal and India.

Closing

[16:50-17:00]