Overview of Fire / EMS

Overview

WHEN faced with an emergency – be it medical or accident – the team Joburg residents turn to is the City’s emergency management services (EMS). Its emergency and firefighting staff cope with about 250 000 calls a year.

With 28 base stations, Joburg’s EMS is one of the biggest emergency services units in Africa. It covers an area of 1 620km² and serves a population of almost 3,6 million.

Central to its operations is the saving of lives and property.

Headed by Dr Audrey Gule, the first black female fire chief in the world, the EMS aims to be “a leading, world-class, African emergency management service”. Among her successes at the helm of the organisation is an improvement in emergency response times and an increasing number of women in the service.

The EMS has five directorates:

• • Operations is a core department, dealing with the saving of lives and property when disasters or accidents happen.

  • Disaster management and pier (public information, education and relations) division deals with disaster planning and mitigation. It needs to ensure that every disaster is anticipated and that there are plans in place to deal with any eventuality.

  • Proactive services and fire safety focuses on preventing fires.

  • Corporate services and academy supports the EMS with a wide range of services, including training, fleet management, human resources, finance and administration.

  • Management support focuses on communications and marketing, quality assurance and research, transformation and employment equity, and special projects.

The EMS has its headquarters in the Johannesburg metropolitan police department building, at 195 Main Road, Martindale. It also has two customer information kiosks at Sandton central and at the Alexandra customer service centre, on the corner of Eighth Avenue and Roosevelt Street.

The service can be contacted on 011 758 9530.

For more information, the EMS’s media liaison officer, Percy Morokane can be contacted on 011 758 9540.

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