Systems Integration

Systems Integration

For years businesses have been utilizing technology to streamline the flow of information and control the activities of employees. The majority of hotels have implemented four primary systems in the front and back house. These would include the property management system (PMS) at the front desk, point of sale system (POS) in food & beverage, payroll and accounting.

Very few properties, however, have controlled the flow of data from one system to another. It is common practice for information to be manually keyed to facilitate this exchange. The question remains, if systems are controlling the employees, who is controlling the data between the systems? If you expect your employees to work as a team then your systems should too.