Go to www.outlook.com.
Click on Forgot my password.
Click Personal account.
Choose season you having trouble singing in. Then click Next.
Enter your Email or phone and Enter the characters you see. Then click Next.
Click I don't have any of these. Then click Next.
Enter an email address that's different from the one you're trying to recover. Then click Next.
You fill all information: First Name, Last Name, Birth date, Country/region where you created your account, City/Region... Then click Next.
Enter New password then click Next.
When Microsoft has been your information, you'll receive a notification. Click OK and you can Sign in with the new password.