Frequently asked questions
What if I have specific health considerations?
It is important to notify our spa team of any medical conditions. This could include high blood pressure, heart conditions, recent surgeries, allergies, or pregnancy. With any medical condition(s) we recommend that you check with your doctor prior to scheduling any treatments. Additionally, we are only wheelchair accessible for nail and wax treatments.
What about my comfort?
The enjoyment of your visit is very important to us. Please notify a team member immediately should you ever feel any discomfort. Peace and quiet are essential elements in providing a relaxing spa experience, so please silence all electronic devices during your treatment.
When should I arrive for my appointment?
To make the most of your spa experience, we ask that you arrive at least 10 minutes prior to your service start time. This also allows you to relax and unwind before your appointment begins.
What if I am late for my appointment?
Your service is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time so as not to inconvenience other guests with appointments after yours.
What if I need to cancel or reschedule?
We require at least 48 hours' notice to cancel or change appointments.
Please note that same day cancellations are subject to be charged 50% of the total service cost and no shows will be charged 100% of the total service cost.
Should I leave a gratuity for my service provider?
Yes. We accept tips in the form of cash and credit and we now offer Venmo as a preferred option.
What if I'm late for my appointment?
Your appointment is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time in our efforts to not inconvenience other guests.
A minimum of 20% gratuity is automatically added at checkout to spa parties and packages.
These gratuities may be increased at your digression but may not be lowered from 20%.
Advice
* Any massage and health treatments we will give you professional advice (before and after work on you), to make sure you can get the best result of our job.
*Drinking water after any of bodywork is the high recommendation to do.
Water no only can drain out toxins of your body, but also reduce your soreness after bodywork. To make sure your body get the better result after you get any bodywork or health treatment.
*Make sure after a any treatment you allow your body to rest in order to get to recover. This means no hard labor, strenuous exercises, stay up late, etc. for the rest of the day.
* All kind of these bodywork and health treatments are natural medicine. They help you to improve your own self-healing capabilities. All kind of the soreness or sickness could be happened or not after treatments. Different people have different reactions after work on. Most of these discomfort will be disappeared in one to few days. After that, you can feel your body is refreshing.
*Several treatments or massages have been recommended to do to achieve the best results
* Good habits can build your health. Making regular massage into your habits to keep you in good shape and healthy . Getting regular massage to keep you away from doctor!
(Once a week or every two weeks have been recommended to get a 60-90 minutes massage. If your finance is tight, you can get a massage every 3 weeks.)
* So many people think of massage as a luxury. Few understand the physical and mental benefits that can keep injury, ailments and diseases from occurring in the first place.
*We are a 100% professional, therapeutic massage provider. No sexual services are provided. Anyone requesting any sexual services or attempting sexual contact will be asked to leave and be reported to the Police Department.
*We appreciate your business and tips. (Ready some cash for tip, please .)
*A 20% to 30% tip is the average if you were pleased with the services. A tip is a thank-you!
The Service Price does not include gratuity, Our work is very tiring, if you are happy with the work please tip.