Resume

Download the PDF of my resume.

Objective:

Learning manager position with strategic planning, instructional design, training delivery and project management responsibilities.

Summary:

  • Over 20 years in design, development and delivery of blended learning and user support solutions.

  • Extensive experience in instructional design, curriculum development, classroom and web-based delivery.

  • Excellent interpersonal skills with the proven ability to work effectively with business stakeholders, subject matter experts, and peers.

  • Strong leadership and project management skills; coordinate the efforts of team members and work on multiple projects simultaneously.

Professional Experience:

Spectrum Reach (previously Time Warner Cable Media) 2012 - Present

Sr. Learning Solutions Manager

Manage team of instructional designers

  • Assign projects to instructional designers, working with stakeholders to ensure learning needs are met

Design product and process training for advertising sales and support teams of 1000 learners across the U.S.

  • Conduct training needs assessments

  • Develop blended learning solutions including prerequisite elearning, live instruction and follow-up modules.

  • Manage creation of over ten eLearning courses for new hire program

  • Design materials for classroom and web-based learning: presentations, activities, handouts, and tests

ELearning

  • Manage development, working with internal subject matter experts and development vendors

  • Write and edit storyboards for eLearning

  • Upload and test courses in learning management system

  • Develop and administer eLearning using Knowledge Factor Amplifire and Articulate Storyline

Webinars

  • Produce Adobe Connect webinars, including rehearsals to ensure webinars execute smoothly

  • Create presentations and leader guides Produce webinars in Adobe Connect: PowerPoint presentations, chat, questions, video, polls, etc.

  • Report on webinar results including learner feedback and attendance

  • Train staff on Adobe Connect features for use in meetings and team presentations

Donovan Data Systems 2007 - 2012

Instructional Designer

Develop and maintain end user training materials for applications used by advertising agencies to

plan and track campaigns for network television and digital media

  • Responsible for training materials for nine products used by 90% of major ad agencies

  • Create and maintain instructor-led manuals, quick reference cards, and eLearning

  • Update materials as applications are enhanced to meet client business needs

  • Work with business analysts and trainers to include real-life business scenarios in training

  • Create and update training for Donovan Data Systems employees so they can assist clients; internal training is provided to business analysts, product developers, and help desk


Deloitte Consulting 2005 - 2006

Senior Consultant

Develop end user training materials for system implementations; Instructor-led and Web-based

Clients include: Furniture Retailer (SAP), Insurance Company (predictive modeling tool), Bank (regulatory compliance)

  • Design templates used by training team

  • Create work plans for training team

  • Create and deliver presentations

University of Illinois 2002 - 2004

Lead Instructional Designer

Responsible for development of end user training for Recruiting & Admissions and Registration modules of SCT Banner (educational institution ERP system).

  • Developed 24 training manuals used by over 3,000 end users.

  • Assessed training needs

  • Created project work plan and defined curriculum

  • Led team of 5 instructional designers and editors to create training materials

  • Wrote and edit instructor-led and Web-based courses

  • Coordinated with technical team to create training instances and training data

  • Worked closely with subject matter experts to ensure accuracy of training materials

  • Conducted train-the-trainer sessions and pilot classes

International Business Machines (IBM) 1996 - 2001

Content Strategist (2000 - 2001)

Centers for IBM e-business Innovation: Chicago

Responsible for content of e-business Web sites.

  • Determined content elements required for Web sites

  • Managed a team of writers and editors to repurpose existing content and create new content

  • Worked on multiple projects simultaneously and ensured that development deadlines were met

  • Edited existing content to make it Web-appropriate by using text that is

  • clear, concise, and scannable

  • Created Web pages using HTML and Lotus Notes Designer

  • In addition to client-related activities, managed the Center’s intranet site, contributed to the newsletter and organized monthly gatherings to promote communication and community.

Training Consultant (1996 - 2000)

EAS, Package Integration Enablement

IBM employee (1997 – 2000)

OAO Corporation subcontractor (1996 – 1997)

Clients included: Healthcare (SAP), Manufacturing (JDE), and Department of Defense (SAP)

  • Determined client needs for training

  • Designed training format

  • Wrote training to explain complex business processes and detailed transactions using format and language easy to understand

  • Led teams of writers, editors, and instructors

  • Facilitated meetings

  • Taught individuals and large classes

  • Mentored, first point of contact for eight training consultants

Project support activities included:

  • Collaborating on proposals

  • Writing end of engagement reviews

  • Documenting closure of project deliverables and commitments

Education:

Masters in Education, University of California, Los Angeles

Bachelor of Science in Theater, Northwestern University, Evanston


Professional Activities:

  • Presenter: Training Magazine’s Online Learning Conference: 2014, Chicago, “Getting eLearning Designers, Developers and SMEs to Work Together”; 2015, Denver, “Filling the Gaps – A Multi-Stage Strategy and Partnership, with Blended Delivery”

  • Interview: TrainingPros Learning Insights Radio, online interview, October 2014; “Blending eLearning and Virtual Classrooms”

  • Judge: STC Greater NY Metro, Philadelphia, and Houston Regional TechComm Competition, 2014


Professional Development:

Leadership Styles for Supervisors 1 day UIC HR Development

Conflict Resolution 1 day UIC HR Development

Change Management: Managing Change 2 hours NetG online course

Business Plan Basics for Entrepreneurs 12 weeks Pulaski Small Business Development Center

Project Management Fundamentals 5 days IBM HR Development

Application Experience:

Adobe Acrobat

Adobe Connect

Articulate Rise

Articulate Storyline

Cornerstone LMS

Microsoft Office Suite

Microsoft Outlook

Microsoft Project

Microsoft Visio

Mindmarker

SharePoint for intranet

SmartSheet

Survey Monkey

TechSmith Camtasia

TechSmith Snagit

Vyond animated videos

WalkMe

Webex


Other Credential:

  • Government special access security clearance – SSBI date 8/30/99

  • President of Mosaic Outdoor Mountain Club of Greater New York – 2008-2009