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Femi Adebanji is a sought-after international customer service and organisational excellence speaker, with a passion for helping organisations transform their service excellence levels, create high-performance business cultures, adapt to change and evolve into brands of distinction.

With over 15 years of business leadership and customer strategy experience, he has consulted on numerous critical business performance improvement initiatives for companies in South Africa and internationally. 

He is Senior Customer Experience Strategist at Baines & Partners, a firm that specialises in Customer Experience consulting and Customer Service turnaround strategies. 

He is also Research Director at Pinnacle Consulting, a corporate learning consultancy that provides customised and off-the-shelf customer service training, and diverse skills development training solutions to organisations of diverse sizes across all industries.

As a dynamic and insightful keynote speaker, he has had the privilege or working with clients such as 3M, Hewlett Packard, International Centre for Parliamentary Studies, Vodacom, Office of the Presidency, Barclays Africa, Tiger Brands, Unilever, FNB, SARS, The University of Cape Town, Standard Bank, Old Mutual, Nedbank, and many more.  

His expertise, knowledge and insights will not only transform the customer experience within your organisation but equip you to turn service excellence into a strategic advantage and entrench your competitive positioning in your industry. 

His customer service talks and keynotes provide unique insights and strategies on Turning Customer Experience into A Competitive Edge, Using Service Excellence to Create Market Dominance, How to Leverage the Power of Customer Perception, Building and Sustaining A Customer-Focused Culture, Service Excellence Through Social Media, Creating A Culture of Internal Customer Service, Leadership for Service Excellence, Driving Sales Through Service, Recovery Strategies for Unhappy Customers and much more. 

Drawing on his nearly two decades of business, entrepreneurial and management experience, Femi also delivers business talks on How Organisations can Create and Sustain A High-Performance Culture and Leadership, How they can remain Agile, Adaptable and Thrive in a World of Constant Change and The Secrets of Successful High-Impact Sales

Through his dynamic, engaging, and thought-provoking keynote speeches he helps organisations create environments where they can build market share, improve employee performance and break through to unparalleled levels of service excellence performance.