Eva D. Goss, MPA, PMP
Phone: (573) 680-4140
Email: EvaDeeGoss@gmail.com
LinkedIn: https://www.linkedin.com/in/evadgoss/
SUMMARY STATEMENT
PMP-certified IT Project Manager and public-sector portfolio professional with 8+ years of experience supporting technology initiatives, PMO operations, governance, reporting, stakeholder coordination, and cross-functional project delivery. Experienced in evaluating project proposals, tracking portfolio status, identifying risks and dependencies, maintaining project documentation, supporting executive reporting, and improving transparency across complex government technology environments.
Strong background in state government systems, education, health and human services, grants management, compliance-driven modernization, data analysis, and enterprise application projects. Skilled in Excel, Tableau, Azure DevOps, ServiceNow-related modernization work, Microsoft Project, project dashboards, KPI reporting, process improvement, and translating technical project data into clear, actionable information for leadership.
My career highlights include:
Leading cross-functional teams in developing and managing data-driven dashboards for state leadership.
Creating operational excellence frameworks that streamline processes and improve service delivery.
Managing the design, implementation, and maintenance of longitudinal data systems and 400+ custom reports.
Facilitating large-scale IT system redesigns and user-focused service portal projects.
I thrive on turning complex challenges into actionable strategies, empowering organizations to achieve their goals.
PROFESSIONAL BACKGROUND
Project Manager - Political Campaign Consultant - March 2026 - Aug. 2026
Serving a Missouri State Senate Candidate
Managed a high-profile Missouri State Senate campaign across a multi-county district, overseeing schedules, vendors, volunteers, communications, compliance, stakeholder outreach, and election-day readiness.
Led a multidisciplinary team of campaign professionals utilizing modern campaign technology, including Google Analytics, polling tools, AI-assisted analysis, voter-data platforms, and KPI dashboards, measuring engagement, target outreach, and guide strategic decisions.
Conducted ongoing risk assessments using opposition research, field intelligence, performance data, emerging issues, and stakeholder feedback to rapidly adjust messaging, priorities, resources, and response plans.
Senior IT Project Manager / Lead Business Systems Analyst - Jan. 2022 to March 2026
Serving the State of Missouri
Served as Project Manager and Lead Business Analyst for both DESE’s Grants Management System project and the integration of its proprietary Payment Manager application with Missouri’s new Oracle Fusion Cloud Finance-based MOVERS ERP environment.
Led the Payment Manager transition from legacy SAM II interfaces and financial data exchanges to MOVERS. Prior to the statewide project being paused and realigned, the DESE-OA-ITSD team was the only state team to have successfully established this type of connection to the new MOVERS environment.
Led requirements elicitation and documentation, workflow analysis, interface specifications, data mappings, business rules, reconciliation requirements, and acceptance criteria across enterprise application initiatives.
Led and supported integration testing, UAT, defect resolution, data validation, reconciliation, release coordination, and production-readiness activities across Payment Manager, the Grants Management System, and ePeGS maintenance.
Served as application owner for DESE’s electronic Planning and electronic Grants System (ePeGS), overseeing enhancements, releases, annual rollover cycles, production issues, continuity requirements, and ongoing system operations.
Coordinated business users, developers, vendors, and technical teams; managed risks, dependencies, requirements, project status, governance reporting, and executive decision support across complex statewide technology initiatives.
Director of Longitudinal Data Systems Management - July 2020 to January 2022
State of Missouri – Department of Elementary and Secondary Education
Directed the development and delivery of department-wide data systems, reporting solutions, and performance measures supporting executive and operational decision-making.
Translated agency business and reporting needs into data specifications, system enhancements, dashboards, and interactive reporting solutions.
Oversaw development of statewide dashboards providing executive-level operational information to the Governor’s Office and agency leadership, as well as public-facing interactive data resources.
Served as liaison among program leaders, analysts, database professionals, and technical teams while overseeing longitudinal-data and reporting environments.
Validated report logic, data accuracy, system outputs, and alignment with state and federal accountability requirements.
Manager of Strategic Initiatives and Risk Analysis - April 2019 to April 2020
Missouri Department of Social Services – Family Support Division
Led a business analysis and research team responsible for strategic planning, enterprise risk analysis, operational performance, process improvement, and executive decision support.
Provided risk and release oversight for updates to the Missouri Eligibility Determination and Enrollment System (MEDES), reviewing enhancement and defect tickets to ensure requirements were complete, thorough, and sufficiently documented before development and release.
Verified that required Quality Assurance Testing (QAT) and User Acceptance Testing (UAT) were performed according to established protocols and reviewed testing evidence and documentation prior to production code releases.
Identified requirements gaps, implementation risks, testing concerns, and release-readiness issues affecting a complex statewide government enterprise application.
Led the development of a new Victims of Crime Act (VOCA) Grant tracking and reporting system, personally gathering business requirements, designing the solution using existing state databases and Tableau, developing the dashboard environment, and publishing the completed solution internally through the agency intranet.
Analyzed current-state business processes and performance data, identified root causes and operational gaps, and developed recommendations for sustainable policy, process, and system improvements.
Public Information and HR Data Analytics Coordinator - March 2015 to April 2019
Missouri Department of Revenue – Director’s Office & Human Resources
Analyzed employee, position, and workforce data from Missouri’s statewide SAM II Human Resources system to support recurring HR reporting, workforce analysis, and executive decision-making.
Gathered HR reporting requirements, validated SAM II system output, investigated data discrepancies, analyzed workforce trends, and translated personnel data into recurring reports for Human Resources and executive leadership.
Defined Human Resources KPIs, data definitions, calculations, and reporting logic for the department’s Transformational Dashboard and strategic plan, measuring progress on workforce and organizational improvement initiatives.
Developed executive dashboards, presentations, trend analyses, and actionable recommendations supporting workforce planning, strategic management, and continuous improvement.
Supported digital systems and interactive business processes associated with tax forms, motor vehicle registrations, communications, and public-facing services.
Public Information Specialist - June 2012 to March 2015
Missouri Department of Natural Resources – Division of Environmental Quality
Prepared, interpreted, and communicated technical and program information for internal and external stakeholders.
Developed informational materials supporting environmental programs and public services, including written content, graphics, illustrations, branding, and digital communications.
Served in leadership roles supporting major statewide public outreach initiatives, including the Missouri State Fair and Earth Day Celebration.
Developed and delivered technical and professional-skills training for employees and stakeholders.
EDUCATIONAL BACKGROUND
Master of Public Affairs, Public Policy Analysis - 3.7 GPA
Harry S Truman School of Public Affairs ‐ University of Missouri ‐ Columbia, MO
Bachelor of Science, Public Administration - 3.5 GPA
Central Methodist University ‐ Park Hills, MO
Associate of Science - Psychology - 3.4
Mineral Area College ‐ Park Hills, MO
BOARDS, COMMITTEES, ORGANIZATIONS
Board Member - 2020 - Present
Harry S. Truman School of Public Affairs, University of Missouri
Member - 2014‐2016
Griffiths Leadership Society, University of Missouri – Columbia
Officer - 2012‐2015
State Fair Planning Committee, Missouri Department of Natural Resources
Officer - 2012‐2015
Earth Day Planning Committee, Missouri Department of Natural Resources
ACHIEVEMENTS
Department of Revenue, Transformational Dashboard development and publication - 2016‐2019
Missouri Department of Revenue - Transformational Dashboard
Capital Fellowship Award - 2014‐2016
Harry S Truman School of Public Affairs – University of Missouri
Griffiths Leadership Scholarship - 2014‐2016
Harry S Truman School of Public Affairs – University of Missouri
Featured Author - Spring 2016
Resources Magazine, Vol. 33, Number 2 – Jump Starting a City’s Heart
Featured Author - Spring 2014
Resources Magazine, Vol. 31, Number 2 – Off‐Road Tires
LICENSES, CERTIFICATES, AND TRAINING
PMP...............................................................Certified Project Management Professional
Tableau Desktop........................................Certified Tableau Desktop Specialist
Coleridge Initiative...................................Advance Data Analytics Program Certified
Lean Six Sigma...........................................White and Yellow Belt Certified
Kansas City University Grants...............Certified Technical Grant Writer for Brownfields' Program
Mizzou Grant Writing Program............ Harry S Truman School of Public Affairs
Management and Planning: Project management and coordination; process improvement; organizational change management (OCM); continuous quality improvement (CQI); strategic planning development, guidance, and training; technical and soft skills training for leadership and staff; conflict resolution; employee engagement.
Communication Skills: Branding, internal and external strategic communications; graphic design; copy writing; editing; mailing requirements; social media planning; website development, maintenance, and analytics; digital photography and digital editing; presentation development and delivery; budgeting, contracting, and purchasing.
Software: ServiceNow Administration, Tableau (Desktop and Server); Microsoft (Excel, Access, Word, PowerPoint, Project); and Adobe Creative Suite (Acrobat DC – including fillable forms, InDesign, Photoshop, Dreamweaver).
Analytics: Data analysis, governance, and visualization; research methods; quantitative and qualitative analysis; economical and statistical analysis; budget analysis, development, and maintenance; human resources analytics; interactive dashboard development; and key performance indicator (KPI) identification and development; and the ability to fully interpret, develop, design, explain, and present data driven reports.
REFERENCES
Dir. Joel Walters............................................Former Director, Missouri Department of Revenue
(202) 754-0351 jwalters_97@yahoo.com
Sen. Jeanie Riddle...........................................Senator District 10, Missouri State Senate
(573) 220-9276 jeanie.riddle@senate.mo.gov
Dr. Charles Menifield.....................................Dean, School of Public Affairs at Rutgers University
(973) 353-5253 charles.menifield@rutgers.edu