Eva D. Goss, MPA, PMP
Phone: (573) 680-4140
Email: ozarkstudios@gmail.com
LinkedIn: https://www.linkedin.com/in/evadgoss/
Portfolio: https://sites.google.com/site/evadgoss/
SUMMARY STATEMENT
As a certified Project Management Professional (PMP) with expertise in predictive, agile, and hybrid methodologies, I specialize in driving successful IT and data analytics projects. With over a decade of experience in public sector operations, I excel at blending technical expertise with strategic insights to deliver solutions that optimize processes, enhance decision-making, and drive organizational change.
My career highlights include:
Leading cross-functional teams in developing and managing data-driven dashboards for state leadership.
Creating operational excellence frameworks that streamline processes and improve service delivery.
Managing the design, implementation, and maintenance of longitudinal data systems and 400+ custom reports.
Facilitating large-scale IT system redesigns and user-focused service portal projects.
I thrive on turning complex challenges into actionable strategies, empowering organizations to achieve their goals.
PROFESSIONAL BACKGROUND
Senior IT Project Manager Jan. 2022 to Present
State of Missouri
Spearheads various application development projects for the Department of Elementary and Secondary Education (DESE), ensuring timely and budget-compliant delivery.
Founded and led the ITSD/DESE/DHEWD Team Building and Special Events Committee, enhancing team collaboration and morale.
Played a key role in ITSD’s Service Portal Redesign, improving user experience and operational efficiency.
Graduated from the ITSD-U Leadership Professional Development program in April 2023, gaining advanced leadership insights.
Director of Longitudinal Data Systems Management - July 2021 to January 2022
State of Missouri – Office of Data Systems Management
Responsible for overseeing the development and delivery of department-wide data-driven metrics. These efforts produce an interactive dashboard-style overview of operations for the Governor and his staff, real-time operational-level dashboards for department leadership, and interactive web experiences that engage and inform the public.
Strategic Initiatives and Risk Analysis Unit Manager - April 2019 to April 2020
Missouri Department of Social Services – Family Support Division
Led an in‐house team of experts who focused on strategic planning, communications, risk analysis, organizational change management (OCM), and process improvement. Collaborated with division‐level programs to identify and create sustainable and embraceable improvements to processes, practices, and policies. Projects included: human resources performance analysis and improvement, LEAN management implementation, developing operational dashboards in Tableau and Excel, internal and external communications planning, and coordinating with leadership to develop manageable and trackable strategic plans.
Public Information and Data Analytics Coordinator - Nov. 2016 to April 2019
Missouri Department of Revenue – Director’s Office & Human Resources
Guided leadership with high-level strategic project planning efforts - then organized, designed, and produced the Department’s monthly Strategic Transformational Dashboard Report. Identified and developed and data driven metrics, measures, and key performance indicators for each division and unit. Conducted data analysis to measure effectiveness of process improvement attempts. Maintained various budgets and expense reports.
Management Analyst - March 2015 to Nov. 2016
Missouri Department of Revenue – Communications and Training Unit
Formulated recommendations for improved organizational structure, policies, and procedures. Provided various technical and soft skills training classes. Designed and provided oversight for various printed products such as vehicle titles and license plates. Managed online content such as interactive tax forms and motor vehicle registrations.
Public Information Specialist - June 2012 to March 2015
Missouri Department of Natural Resources – Division of Environmental Quality
Served as a directing member of the Missouri State Fair and Earth Day Celebration committees. Prepared, interpreted, and communicated informational materials to support and promote programs and services to internal and external stakeholders; designed and managed branding, composed text, produced graphics and illustrations. Provided various technical and soft skills training classes.
EDUCATIONAL BACKGROUND
Master of Public Affairs, Public Policy Analysis - 3.7 GPA
Harry S Truman School of Public Affairs ‐ University of Missouri ‐ Columbia, MO
Bachelor of Science, Public Administration - 3.5 GPA
Central Methodist University ‐ Park Hills, MO
Associate of Science - Psychology - 3.4
Mineral Area College ‐ Park Hills, MO
BOARDS, COMMITTEES, ORGANIZATIONS
Board Member - 2020 - Present
Harry S. Truman School of Public Affairs, University of Missouri
Member - 2014‐2016
Griffiths Leadership Society, University of Missouri – Columbia
Officer - 2012‐2015
State Fair Planning Committee, Missouri Department of Natural Resources
Officer - 2012‐2015
Earth Day Planning Committee, Missouri Department of Natural Resources
ACHIEVEMENTS
Department of Revenue, Transformational Dashboard development and publication - 2016‐2019
Missouri Department of Revenue - Transformational Dashboard
Capital Fellowship Award - 2014‐2016
Harry S Truman School of Public Affairs – University of Missouri
Griffiths Leadership Scholarship - 2014‐2016
Harry S Truman School of Public Affairs – University of Missouri
Featured Author - Spring 2016
Resources Magazine, Vol. 33, Number 2 – Jump Starting a City’s Heart
Featured Author - Spring 2014
Resources Magazine, Vol. 31, Number 2 – Off‐Road Tires
LICENSES, CERTIFICATES, AND TRAINING
PMP...............................................................Certified Project Management Professional
Tableau Desktop........................................Certified Tableau Desktop Specialist
Coleridge Initiative...................................Advance Data Analytics Program Certified
Lean Six Sigma...........................................White and Yellow Belt Certified
Kansas City University Grants...............Certified Technical Grant Writer for Brownfields' Program
Mizzou Grant Writing Program............ Harry S Truman School of Public Affairs
Management and Planning: Project management and coordination; process improvement; organizational change management (OCM); continuous quality improvement (CQI); strategic planning development, guidance, and training; technical and soft skills training for leadership and staff; conflict resolution; employee engagement.
Communication Skills: Branding, internal and external strategic communications; graphic design; copy writing; editing; mailing requirements; social media planning; website development, maintenance, and analytics; digital photography and digital editing; presentation development and delivery; budgeting, contracting, and purchasing.
Software: ServiceNow Administration, Tableau (Desktop and Server); Microsoft (Excel, Access, Word, PowerPoint, Project); and Adobe Creative Suite (Acrobat DC – including fillable forms, InDesign, Photoshop, Dreamweaver).
Analytics: Data analysis, governance, and visualization; research methods; quantitative and qualitative analysis; economical and statistical analysis; budget analysis, development, and maintenance; human resources analytics; interactive dashboard development; and key performance indicator (KPI) identification and development; and the ability to fully interpret, develop, design, explain, and present data driven reports.
REFERENCES
Dir. Joel Walters............................................Former Director, Missouri Department of Revenue
(202) 754-0351 jwalters_97@yahoo.com
Sen. Jeanie Riddle...........................................Senator District 10, Missouri State Senate
(573) 220-9276 jeanie.riddle@senate.mo.gov
Dr. Charles Menifield.....................................Dean, School of Public Affairs at Rutgers University
(973) 353-5253 charles.menifield@rutgers.edu