Eva D. Goss, MPA, PMP
Phone: (573) 680-4140
Email: EvaDeeGoss@gmail.com
LinkedIn: https://www.linkedin.com/in/evadgoss/
SUMMARY STATEMENT
PMP-certified Project Manager and strategic delivery leader with 12+ years of experience leading complex initiatives across technology, government operations, communications, public engagement, analytics, and event coordination. Brings more than eight years of IT project leadership, including enterprise modernization, systems integration, full-SDLC delivery, testing, implementation readiness, and vendor coordination. Known for turning complex goals into structured, actionable plans; aligning cross-functional teams and stakeholders; identifying risks early; and translating technical, operational, and data-heavy information into clear decisions, communications, and measurable outcomes.
AREAS OF EXPERTISE
Project & Program Management • Strategic Initiatives • Cross-Functional Leadership • Executive Decision Support • Stakeholder Engagement • Communications & Public Outreach • Business Analysis • Operational Improvement • Organizational Change • Data & Analytics • KPI & Performance Measurement • Governance & Risk Management • Enterprise Technology Delivery • Event & Initiative Coordination
PROFESSIONAL BACKGROUND
Project Manager - Political Campaign Consultant - March 2026 - Aug. 2026
Serving a Missouri State Senate Candidate
Coordinated schedules, communications, compliance, citizen outreach, priorities, and election-day readiness across a multi-county district.
Led a multidisciplinary team using performance data, analytics, polling, voter-data platforms, and KPI dashboards.
Senior IT Project Manager / Lead Business Systems Analyst - Jan. 2022 to March 2026
Serving the State of Missouri
Led delivery of statewide financial and grants-management modernization, coordinating agency program staff,
state IT teams, and vendors through requirements, integration, testing, acceptance, and implementation.
Managed delivery plans, milestones, dependencies, interfaces, testing cycles, defect resolution, stakeholder acceptance, and operational readiness across multiple concurrent workstreams.
Led GMS governance activities, including steering committee, vendor status, requirements, and UAT/readiness meetings; tracked decisions, action items, risks, dependencies, and delivery dates across teams.
Monitored scope, schedule, risks, issues, data exchanges, and deliverables; escalated slipping dates and recommended corrective actions to executive leadership.
Served as application owner for a statewide enterprise grants system, coordinating releases, enhancements, production issues, annual cycles, and cross-team dependencies.
Produced project plans, status reports, risk summaries, decision materials, and governance documentation
for executive and stakeholder review.
Director of Longitudinal Data Systems Management - July 2020 to January 2022
State of Missouri – Department of Elementary and Secondary Education
Directed the development and delivery of department-wide data systems, reporting solutions, and performance measures supporting executive and operational decision-making.
Translated agency business and reporting needs into data specifications, system enhancements, dashboards, and interactive reporting solutions.
Oversaw development of statewide dashboards providing executive-level operational information to the Governor’s Office and agency leadership, as well as public-facing interactive data resources.
Served as liaison among program leaders, analysts, database professionals, and technical teams while overseeing longitudinal-data and reporting environments.
Validated report logic, data accuracy, system outputs, and alignment with state and federal accountability requirements.
Manager of Strategic Initiatives and Risk Analysis - April 2019 to April 2020
Missouri Department of Social Services – Family Support Division
Led a business analysis and research team responsible for strategic planning, enterprise risk analysis, operational performance, process improvement, and executive decision support.
Applied Agile, Scrum, and hybrid delivery practices across project teams and delivered Scrum training to staff to strengthen understanding of Agile roles, ceremonies, and delivery practices.
Provided risk and release oversight for updates to the Missouri Eligibility Determination and Enrollment System (MEDES), reviewing enhancement and defect tickets to ensure requirements were complete, thorough, and sufficiently documented before development and release.
Verified that required Quality Assurance Testing (QAT) and User Acceptance Testing (UAT) were performed according to established protocols and reviewed testing evidence and documentation prior to production code releases.
Identified requirements gaps, implementation risks, testing concerns, and release-readiness issues affecting a complex statewide government enterprise application.
Led the development of a new Victims of Crime Act (VOCA) Grant tracking and reporting system, personally gathering business requirements, designing the solution using existing state databases and Tableau, developing the dashboard environment, and publishing the completed solution internally through the agency intranet.
Analyzed current-state business processes and performance data, identified root causes and operational gaps, and developed recommendations for sustainable policy, process, and system improvements.
Public Information and HR Data Analytics Coordinator - March 2015 to April 2019
Missouri Department of Revenue – Director’s Office & Human Resources
Analyzed employee, position, and workforce data from Missouri’s statewide SAM II Human Resources system to support recurring HR reporting, workforce analysis, and executive decision-making.
Gathered HR reporting requirements, validated SAM II system output, investigated data discrepancies, analyzed workforce trends, and translated personnel data into recurring reports for Human Resources and executive leadership.
Defined Human Resources KPIs, data definitions, calculations, and reporting logic for the department’s Transformational Dashboard and strategic plan, measuring progress on workforce and organizational improvement initiatives.
Developed executive dashboards, presentations, trend analyses, and actionable recommendations supporting workforce planning, strategic management, and continuous improvement.
Supported digital systems and interactive business processes associated with tax forms, motor vehicle registrations, communications, and public-facing services.
Public Information Specialist - June 2012 to March 2015
Missouri Department of Natural Resources – Division of Environmental Quality
Prepared, interpreted, and communicated technical and program information for internal and external stakeholders.
Developed informational materials supporting environmental programs and public services, including written content, graphics, illustrations, branding, and digital communications.
Served in leadership roles supporting major statewide public outreach initiatives, including the Missouri State Fair and Earth Day Celebration.
Developed and delivered technical and professional-skills training for employees and stakeholders.
EDUCATIONAL BACKGROUND
Master of Public Affairs, Public Policy Analysis - 3.7 GPA
Harry S Truman School of Public Affairs ‐ University of Missouri ‐ Columbia, MO
Bachelor of Science, Public Administration - 3.5 GPA
Central Methodist University ‐ Park Hills, MO
Associate of Science - Psychology - 3.4
Mineral Area College ‐ Park Hills, MO
BOARDS, COMMITTEES, ORGANIZATIONS
Board Member - 2020 - Present
Harry S. Truman School of Public Affairs, University of Missouri
Member - 2014‐2016
Griffiths Leadership Society, University of Missouri – Columbia
Officer - 2012‐2015
State Fair Planning Committee, Missouri Department of Natural Resources
Officer - 2012‐2015
Earth Day Planning Committee, Missouri Department of Natural Resources
ACHIEVEMENTS
Department of Revenue, Transformational Dashboard development and publication - 2016‐2019
Missouri Department of Revenue - Transformational Dashboard
Capital Fellowship Award - 2014‐2016
Harry S Truman School of Public Affairs – University of Missouri
Griffiths Leadership Scholarship - 2014‐2016
Harry S Truman School of Public Affairs – University of Missouri
Featured Author - Spring 2016
Resources Magazine, Vol. 33, Number 2 – Jump Starting a City’s Heart
Featured Author - Spring 2014
Resources Magazine, Vol. 31, Number 2 – Off‐Road Tires
LICENSES, CERTIFICATES, AND TRAINING
PMP...............................................................Certified Project Management Professional
Tableau Desktop........................................Certified Tableau Desktop Specialist
Coleridge Initiative...................................Advance Data Analytics Program Certified
Lean Six Sigma...........................................White and Yellow Belt Certified
Kansas City University Grants...............Certified Technical Grant Writer for Brownfields' Program
Mizzou Grant Writing Program............ Harry S Truman School of Public Affairs
ADVANCED SKILLS
Project Delivery Methods: Scope, schedule, risk, issue, and dependency management; RAID governance; change control; implementation planning; milestone tracking; vendor coordination; RFP development; procurement support; proposal evaluation; COTS implementation; Agile, Scrum, and hybrid delivery methods.
Strategic Initiatives & Process Improvement: Strategic planning; operational improvement; current- and future-state assessment; process redesign; performance improvement; cross-functional initiative coordination; organizational change; and continuous improvement.
Communications & Stakeholder Engagement: Executive and stakeholder communications; public outreach; cross-functional coordination; governance facilitation; presentations and briefings; stakeholder alignment; issue escalation; and communication planning.
Enterprise Systems & Integration: State government ERP, financial, HR, eligibility, grants, and enterprise application environments; Oracle Fusion Cloud Finance-based ERP integration; ServiceNow-based grants modernization; cross-system interfaces; data exchanges; systems integration; and implementation readiness.
Business Analysis & Systems Requirements: Requirements elicitation and validation; stakeholder interviews; current- and future-state analysis; business process analysis; functional requirements; business rules; user stories; acceptance criteria; requirements traceability; gap analysis; root-cause analysis; data and interface mapping; defect analysis; and solution validation.
Testing, Quality & Readiness: Test planning; QAT/UAT governance; user acceptance and integration testing; defect management; data validation and reconciliation; quality assurance; release-risk assessment; production-readiness assessment; and post-release support.
Data-Driven Leadership & Decision Support: Tableau dashboard development; KPI and performance-measure design; data analysis and visualization; workforce and HR analytics; executive dashboards; governance reporting; trend analysis; and translation of complex data into actionable recommendations.
Tools & Platforms: Azure DevOps; Jira; ServiceNow; Microsoft Project, Excel, PowerPoint, Visio, and SharePoint; Tableau; SQL Server Management Studio; SSRS; Microsoft Access; Adobe Acrobat.
Dir. Joel Walters............................................Former Director, Missouri Department of Revenue
(202) 754-0351 jwalters_97@yahoo.com
Sen. Jeanie Riddle...........................................Senator District 10, Missouri State Senate
(573) 220-9276 jeanie.riddle@senate.mo.gov
Dr. Charles Menifield.....................................Dean, School of Public Affairs at Rutgers University
(973) 353-5253 charles.menifield@rutgers.edu