references
Ref: LinkedIn Recommendations...
Senior Software Engineer / Response Center Engineer (RCE) - Hewlett-Packard - Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry
1998 – Present (11 years)
"I had the pleasure to work with Eric as a fellow project member on HPedia. Eric was one of the three largest contributors to HP's Wikipedia project, and while most of his contributions related to his area of expertise, he wouldn't hesitate to delve into an area to help a new user out.. He was instrumental in driving awareness of HPedia within HP, to its current 1,000,000 page views.. Good Luck for the future!" December 31, 2008
Jeremy Arnold, Technical Consultant for HP ProCurve, Hewlett Packard
“I had the pleasure of working with Eric for two years while at Hewlett Packard. He is an extremely intelligent and talented engineer who possesses a keen awareness of the benefits of collaboration and community oriented knowledge management solutions. During my time working with Eric, I had the benefit of using many of the tools he had developed in addition to benefiting from his tight integration with subject matter experts throughout the HP universe. I have collaborated with Eric since I left HP on many social media and community oriented open ventures. He has an in-depth understanding and awareness of the current state of social media and Web 2.0 technologies as well as visionary ideas about their future.” December 21, 2008
Gordon D. Bonnar, Technical Analyst, Hewlett Packard
worked indirectly for Eric at Hewlett-Packard
“I met Eric as one of the many users of the Flock browser, but he quickly bubbled to the top of my awareness because of his intense, supportive, intelligent activity within our community. Simply for the love of our product, Eric contributed numerous thoughtful suggestions, recommendations, and questions. These were always well-thought through and often sparked brainstorming and conversation at Flock. In a more public forum, Eric often answered questions from other community members with thoughtful, informed responses. While his responses were always appropriate and usually accurate, he voluntarily checked in with me if he felt his response might be out-of-line. Eric also regularly contributed to Flock community programs and generally encouraged the development team to keep up the good work. In his own way, Eric served as a member of the Flock Community/Support team...all because of his passion and dedication to good work. Considering he puts this much effort into something that is not his occupation, I imagine that he would be a fantastic addition to any team.” December 18, 2008
Evan Hamilton, Community Ambassador, Flock, Inc.
was with another company when working with Eric at Hewlett-Packard
“Since 1999 I work in a comparable technical area as Eric, but in a different geography (Germany). A great number of times I had the opportunity to benefit from documents he had authored. To build up, document and effectivly share knowledge seems to be key for his success. The creative use of technology and social networking media in both intra- and internet complement his professional skillset. I would be honored to work with him again.” December 12, 2008
Thomas Brix, Remote Support Account Advocate, HP
worked with Eric at Hewlett-Packard
“There are many skills that make up a good engineer and Eric has the best skill I know of, which is communication. Over the past eight years in working with Eric I have seen him shine with a willingness to share his time, talents and experience with those around him. He is quick to logically narrow down issues both technical and political. He has a strong insight for technological needs, play with them, document them and liberally share what he knows with others. Lastly, when Eric runs in to a challenge, after his due diligence is complete, he has shown a strong charisma in being able to reach out to others through various social networking tools to find answers and finish the job. I would be honored to have Eric on my team as a qualified and professional team player.” December 8, 2008
Monty Burkholder, UNIX Networking and Security Engineer, Hewlett-Packard
worked with Eric at Hewlett-Packard
“Eric is a dedicated software support engineer whose expertise helps us (WTEC/Lab) to quickly resolve OS issues with excellent problem characterization and knowledge about the products he supports. He's been very proactive in building information via websites, FAQs, whitepapers, etc. to help other support/field engineers solve problems quickly. I have enjoyed working with Eric because I know the issues he brings to our team will have already been well researched.” December 1, 2008
Don Hawkinson, Senior Software Support Engineer, Hewlett-Packard
managed Eric indirectly at Hewlett-Packard
“I have worked with Eric for the past 8 years. He is a professional engineer who is detail oriented and has a strong desire for learning new skills. He has excellent written and communication skills and has a passion for knowledge sharing. Eric is my goto person in respect to knowledge management, web site design and new technology. I recommend Eric and feel he would be a great asset to any team he joins.” November 25, 2008
Scott Marer, HP-UX Escalations Specialist, Hewlett-Packard
worked directly with Eric at Hewlett-Packard
“I´ve occasionally worked with Eric on customer cases for a decade, and frequently came away from our collaborations envious and awed by his technical depth of knowledge and his courteous soft-skills. In the last few years I´ve also become aware of his several projects to empower fellow Response Center Engineers with canned solutions for the myriad skillsets required to serve our customer base. He exemplifies the best that HP produced, and I feel would quickly master any IT position.” November 24, 2008
Glen Kilpatrick, Senior Response Center Engineer, HP Software
worked with Eric at Hewlett-Packard
“I worked with Eric for eight years, and collaborated with him very frequently. Eric is technically extremely strong, and has never believed in keeping information to himself if the organization could benefit by its availability. He developed several informal knowledge management systems which were extremely useful. I recommend Eric without the slightest hesitation.” November 21, 2008
Martin Lodahl, Technical Consultant (UNIX), Hewlett Packard
worked directly with Eric at Hewlett-Packard
“I have worked with Eric for the last 10 years. He is a very knowledgeable and professional engineer. He tackled many of the more complex products we support. He has excellent written and communication skills. Eric easily picks up new technologies and he incorporated them into our processes. He setup web sites and share points to assist with complex case handling. Eric is the resource to go to when it comes to information management. He has great technical expertise which he continually developed further. He is very dedicated and a great asset to any team.” November 18, 2008
Ute Kavanaugh, Support Consultant, HP
worked directly with Eric at Hewlett-Packard
“I have worked with Eric for almost 10 years, first as a fellow Response Center Engineer and more recently as he lends his expertise to document content with the Knowledge Management team. I have always known Eric to be detail oriented and passionate about his work. He goes the extra mile to help customers and is always involved and engaged with knowledge creation and making existing content the best it can be. He is open to new ideas and willing to relate new technologies to both his peers and the customers he works with on a daily basis. He is focused, learns new concepts quickly and shares them through brownbags and written communications. I have really enjoyed working with Eric and have learned much from him. I look forward to working with Eric in the future at HP and hope to continue to be able to work with him in the future where ever we both may be working. I recommend him to others who are seeking someone with high HP-UX expertise or just looking for a motivated, self-driven and highly skilled employee.” April 9, 2008
Cheryl Beebe, Project Manager III - Internal, Hewlett Packard
worked with Eric at Hewlett-Packard
“Eric is a friendly and conscientious co-worker with good technical skills, and is always looking to share knowledge, tips, and techniques to improve productivity.” March 30, 2008
Giles Lean, Worldwide Technology Expert Center Engineer, Hewlett Packard
managed Eric indirectly at Hewlett-Packard
“I can recommend Eric as a hard working and knowledgable engineer who asks the right questions and always works to resolve customer issues taking into account multiple points of view and conflicting priorities. From my experience Eric is both very competent and technically adept and doesn't have to have anything explained to him more than once. His professional attitude and passion for customers make him truely valuable in his current role and will always be a great asset to him in any future role he decides to take on.” March 6, 2008
Shane Seymour, WTEC Engineer, Hewlett-Packard
worked with Eric at Hewlett-Packard
Senior UNIX Systems Administrator
Trident Data Systems - Privately Held; 501-1000 employees; Information Technology and Services industry
September 1988 – April 1998 (9 years 8 months)
"Eric was one of the key administrators in a global network and always at the lead in planning and implementing major upgrades and service initiatives. His personal commitment to providing the best possible services was recognized throughout the network, and he played an important role in maintaining quality and continuity as an informal leader within the sysadmin community when a major reorganization threatened to cause serious disruptions. Since working with him, I've always held him as the standard against which I measured others in a similar position, and I can honestly say there are very, very few who even came close to meeting it." January 5, 2009
Top qualities: Great Results, Personable, Expert
Brad Bigelow
hired Eric as a IT Systems Administration and Help Desk Services in 1991