EXPRESSING COMPLAINTS

Making a complaint

• I have a complaint to make. ..............
• I'm sorry to say this but .................
• I want to complain about ...................
• I'm afraid I've got a complaint about ...............
• I'm angry about ................
• maybe you gotgot to.............
• don't get me wrong but i think ....

Responding to a complaint (+)

• I'm so sorry, but this will never occur again.
• I'm sorry, I promise never to .................
• I'm really sorry, I'll do my atmost/best not to ...............
• this will never happen again.