You should call 911 when you need the immediate response of an emergency service, such as a police officer, an ambulance, or firefighters. Please call 911 if there is an immediate risk to the safety of people or property (yours or others), or if there is a medical emergency. A 911 call is always free.
When the dispatcher answers your call, try to remain calm as you describe the emergency, and give the location where help is needed. Your telephone number is displayed to the dispatcher immediately, so that you can be called back if more information is needed or if the call is interrupted.
If you call 911 by accident, or if you change your mind about an incident’s severity after you dial, please stay on the line until the dispatcher ends the call; do not just hang up. Instead, stay on the phone and explain to the dispatcher that you dialed by mistake and that you do not have an emergency. Otherwise, the dispatcher (not knowing that there’s no emergency) will spend time trying to call you back or may even send emergency responders to you — and force other 911 calls to wait in the meantime.
Special Note for Cell Phone Users
Dispatchers have had instances of people calling on their cell phones by accident (by bumping or sitting on their phone), and then going on with their day unaware that the dispatchers are on the line and trying to talk with them. This ties up not only a channel in the communications system, but also some of the dispatchers’ time — and both of these are needed in order to respond to actual emergencies.
When Not to Call 911
911 should not be used unless a dangerous condition exists which requires immediate action.
The non-emergency number for the Eagle Lake Police Department is 979-234-2727. This number is answered 24 hours a day, and should be used for calls such as
- a motor vehicle collision with no injuries
- theft from a vehicle
- property damage where the suspects have left the scene
- general questions, complaints, or reports, such as barking dog or loud music