Attribute Importance

Results suggest that Indonesians who utilizes the outpatient care are responsive to the type, cost, quality, and location of the outpatient care but the most important determination of the satisfaction ratings for outpatient care varies across outpatients in different segments.

CODES:

ai <- read.csv(file = "ai.csv")

row.names(ai) <- ai$Cluster

ai <- ai[,2:6]

ai_matrix <- data.matrix(ai)

library(RColorBrewer)

ai_heatmap <- heatmap(ai_matrix, Rowv=NA, Colv=NA, col = brewer.pal(9, "Reds"),

cexRow=1.8, cexCol=1.8, scale="column", margins=c(25,10))