Columbia Business School
Senior Director, Operations, Executive Education, January 2024 - May 2025 (promotion)
Director, Operations, Executive Education, January 2024 - May 2025 (promotion)
Senior Associate Director, Operations, Executive Education, January - December 2023
Oversee the delivery and execution of all Executive Education Open Enrollment and Custom programs in-person, live-online, and hybrid modalities
Oversee the Program Management and Operations team of 8 Associate Directors of program management, 1 Associate Director of resource planning, and 1 Academic Coordinator
Emeritus Institute of Management Inc.
Senior Manager, Academic Delivery, January - December 2022 (promotion)
Continued serving as Partner Lead for for UC Berkeley Executive Education and oversaw the delivery of 12-15 fast-paced online certificate programs
Onboarded new university partner Stanford Graduate School of Business regarding program delivery operations
Socialized and liaised with new enterprise business units in consolidating work processes and implementing client solutions
Managed and facilitated cross-functional initiatives with external teams and stakeholders
Guided and supported direct reports on operational excellence and professional development
Manager, Academic Delivery, July - December 2021
Owned the end-to-end delivery process of 12-15 concurrent, fast-paced online certificate programs in business, management, and technology subjects
Provided onboarding, training, and support to educators throughout program delivery
Served as Partner Lead of delivery and ensured university partner satisfaction in delivery operations
Served as POC for Services Delivery, Partnership, Design, and Regional (LATAM, China) teams
Purchase College, State University of New York (SUNY)
Manager of Summer and Winter Sessions July 2018 - July 2021
Worked across academic disciplines to plan campus-wide course schedules for online, hybrid, and in-person modalities
Recruited instructors in various disciplines, coordinated and participated in interviews and teaching demos, and processed hiring paperwork
Provided faculty onboarding on administrative matters and instructional design support
Worked with various offices across campus on course design and delivery
Provided student support to ensure student success from registration, online learning, and course completion
Columbia University
Webinar Assistant, School of Professional Studies, January 2015 - July 2018
Provided real-time technical support for on-line course live sessions, hybrid course live sessions, and faculty/student webinars using Adobe Connect and Zoom
Coordinated pre-session meetings with faculty and course facilitators and provided training and support
Submitted live session participation reports with qualitative comments and quantitative statistics
Responded to and resolved webinar and Canvas issues from faculty and students on Zendesk
Conducted QA for course design in Canvas
Teachers College, Columbia University
Program Associate, Applied Linguistics & TESOL Program, September 2017 - July 2018
Assisted faculty and students with academic questions and organized program events
Responded to inquiries from prospective applicants and admitted students
Coordinated, facilitated, and participated in webinars and on-campus events for prospective and admitted students
Organized promotional efforts to external audiences and partners for program events
Research Assistant, Department of Arts & Humanities, January 2016 - May 2018
Assisted with data collection, transcription, analysis, and manuscript preparation and revision
Participated in and facilitated weekly project meetings for data analysis
Collaborated on training and feedback materials for practitioners
Presented at conferences and grant report meetings at the Robert Wood Johnson Foundation
Student-Teaching Mentor, M.A. TESOL Program, Fall 2016 - Summer 2017
Observed M.A. students in student teaching
Provided feedback in one-on-one debriefings
Graduate Assistant, Applied Linguistics and TESOL Program, September 2011 - July 2018
Processed and edited video and audio recordings and images
Transcribed recordings of naturally occurring interaction in English and Chinese using conversation analytic notations
Assisted with various research projects on collecting and compiling literature, data collection
Managed e-reserves and other on-line course materials
Responded to student inquiries
Web Editor, Studies in Applied Linguistics and TESOL (SALT) Journal, September 2014 - May 2020
Managed journal website and online archive
Researched alternative journal platforms and publishing software
Coordinated change of journal platform with Columbia CDRS and Academic Commons
Technology Fellow, Academic Computing Services (ACS), September 2012 - August 2013, August 2014 - December 2015
Assisted faculty and staff with learning management system and other educational applications
Assisted faculty and staff with web conferencing and interactive classroom
Participated in educational tech product testing, trouble shoot, and reporting
Adjunct Professor, Ramapo College of New Jersey
Fall 2025
Instruct course on forensic linguistics at the undergraduate level
Adjunct Assistant Professor, Teachers College, Columbia University
Fall 2024
Instructor of Sociolinguistics and Education at the graduate level
Lecturer in Communications, Purchase College, State University of New York (SUNY)
January 2019 - May 2020
Instructed undergraduate level courses for the Communications Department
Courses: Group Collaboration, Intercultural Communication, and Communication Research
Instructor, TESOL Certificate Program, Teachers College, Columbia University
September 2016 - April 2018
Instructed Intercultural Communication course for teachers-in-training
Taught in an online/onsite hybrid format
ESL Instructor, Community Language Program, Teachers College, Columbia University
September 2009 - July 2013
Instructed beginner, intermediate, and advanced level classes
Specialized in teaching social interactions and TOEFL preparation
Designed lesson series and assessment instrument targeting students’ pragmatic abilities and interactional competence
Chinese Instructor, Community Language Program, Teachers College, Columbia University
Spring 2017
Instructed beginner-level Chinese to adult Chinese-as-a-Foreign-Language students
Teaching Associate, East Asian Languages and Cultures Department, Columbia University
January 2011 - May 2012
Instructed practice sessions at all level Chinese courses
Evaluated student performance, and responded to student inquiries
Performed office tasks and managed student records
ESL Instructor, Community Impact Program, Columbia University
June 2010 - December 2010
Instructed advanced-level adult ESL students
Specialized in the teaching of grammar and listening
Consulted students from various cultural backgrounds
Ed.D. in Applied Linguistics, Teachers College, Columbia University
Ed.M. in Applied Linguistics, Teachers College, Columbia University
M.A. in TESOL, Teachers College, Columbia University
Certificate in TCSOL, Teachers College, Columbia University
B.A. in English, Dalian University