At ConnectMyWorld, Field Service Management app is a solution that makes field task management easy. This Field Force Management Software is a compact application that allows the administrator to give assignments to the field workers in real time, keep track of their progress, and retain proof of service.
Some Challenges in Managing Mobile Work Force
Field workers are generally given tasks through call or messages. This makes checking the status and keeping track very difficult.
Giving regular updates to the supervisor through call is unproductive and often disturbs the field staff.
It is unfeasible to revise the field staff about task priority when it keeps changing.
It is complicated to keep records of an employee’s work after they leave if there is no inner documentation.
There is no guarantee on call for whether the employee truly visited the customer.
Collecting and saving proof of service, like delivery receipts or customer signature is impossible without a proper system.
Impacts Of Not Implementing A Reliable Field Service Scheduling Software
It would be ineffective to assign tasks to the field workers. It would also cause delays in scheduling.
Certain tasks may not be finished due to lack of proper contact or delay in directions.
The field staff may not be able to give proper service to clients, leading to drop in market share.
It becomes difficult for the supervisor to collect decentralized field reports and then assemble them.
Some solutions that can be provided by Field Force Management Software are as follows:
View the current status of all assignments in progress
Real time task updates and well-maintained work records
Download field task reports instantly with just a click
A centrally managed system that clearly attributes accountability to each employee
The employees can view the assigned tasks in order of priority and schedule accordingly
A single app to record work progress and collect proof of delivery/service provided to the customer
For enquiries
ConnectMyWorld Technologies Pvt. Ltd.
Tel: +91 8105815801
Email: support@connectmyworld.in
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