Objective
To secure challenging and responsible assignment that matches my skills, abilities and expertise and provides scope for continuous improvement and help to contribute effectively to achieve goals of the organization.
Profile
Highly qualified and extensively trained IT professional with over 7 years of systems engineering and project lead experience that excels at leading cross-functional teams and coordinating multiple projects simultaneously. Solutions-oriented Senior Engineer with notable success directing a broad range of IT initiatives while participating in planning, estimation and implementation of Cisco and HP data and voice solutions in direct support of targeted objectives.
Experience
Sr. Network Design & Deployment Engineer at Almana Networks Qatar - Sep 2007 - Sep 2012 (5 years)
Almana Networks is an emerging industry leader in low voltage systems deployment and IT services that helps maximize the value of technology investments. Founded in the mid-2005, they have achieved exponential growth in terms of service recognition and have established a significant local market presence as low-voltage systems contractors in Qatar.
● Provide technical sales support.
● Support the sales representatives with customer presentations and provide system configuration support during the design process.
● Provide expert level technical designs and assistance to the sales team.
● Planning, designing, estimating and engineering Data and Voice Networks.
● Determining the right technology for the customers.
● Provide guidance, direction and assistance in the resolution of customer issues.
● Contribution on responses to RFPs and RFIs.
● Build and maintain relationship with customers.
● Ensured total customer satisfaction with the customer's implementation experience.
Sr. Technical Officer at EDS Group India - May 2006 - July 2007 (1 year 3 months)
● Providing Citrix based support by remote logging users systems.
● Specialized support for VPN and Active Directory.
● Non-escalated support for Microsoft Office.
● Handle Escalations for above mentioned applications from Root cause level.
● Microsoft applications troubleshooting.
● Troubleshooting Virtual Private Network.
Technical Support Engineer for Microsoft - India -
● Providing technical support to the agents on the floor.
● Handling escalations of unresolved technical issues of the team.
● Holding regular training sessions for different teams on technical issues.
● My aim was to Ensure customer satisfaction at all times. Handle all complaints and Escalations to make sure they were corrected at the same time.
● Achieved 100% Customer Satisfaction.
Technical Support Engineer at IBM Daksh for HP desktops Support
● Providing online HP desktop support for US process.
● Handling calls and queries.
● Giving prompt technical resolutions for hardware and software related issues.
● Received rewards and recognition for customer satisfaction and sales.
● Establishing conference call with customer and third party vendors like Microsoft for any out of scope support.
Projects Designed and Deployed In Qatar
● Kempinski Residences & Suites Doha (62 floor hotel apartment)
● Qatar Navigation Tower (52 Floor Office tower)
● Al Udeid Air Base
● Anti-Doping Lab – Aspire Zone
● Al Jassamya tower (40floor tower)
● Al Madaen Hotel (12 Floor hotel apartment tower)
● Barwa Financial District (project includes 14 towers)
● Garden 5 (200 Villa project)
● Silhouette tower (50 Floor hotel apartment tower)
● Waqood Tower
● Al Fardan Twin towers (40 floor office towers)
● Qatar Airways 4 star Hotel
● Regency Tower (35 floor hotel residency)
● Beverly Hills Tower (35 floor hotel residency)
● Doha Montessori Indian School, Turkish Embassy
● Algerian Embassy
● Gulf Paradise Hotel (20 Floor hotel apartment tower)
● Al Asmak Palace, W Hotel (50 Floor hotel apartment tower)
● Sidra medical research center,
Skills & Expertise
Certifications
● CCIE Written
● CCNA - Cisco Certified Network Associate - Cisco License 404404172532ELZI June 2014
● CCDA - Cisco Certified Design Associate - Cisco License 405944172305AMUH June 2014
● CCIP- Cisco Certified Internetwork Professional - Cisco License 407154168507FRAM June 2014
● CCDP - Cisco Certified Design Professional - Cisco License 410024168539HTUL April 2012 to April 2015
● CCNP - Cisco Certified Network Professional - Cisco License 40715168507FRAM June 2014
● MCSE - Microsoft Certified System Engineer - Microsoft
● MCP - Microsoft Certified Professional
● MCSA - Microsoft Certified System Administrator
● MCSA - Exchange - Microsoft Certified System Administrator Exchange Server
● AIS – HP Accredited Integration Specialist - HP Networking
● ASP – HP Accredited Sales Professional - HP Networking
● ASC – HP Accredited Sales Consultant - HP Networking
Education
Abu Dhabi Indian School - High School
Madurai Kamaraj University - Bachelor of Business Administration (BBA)
Interests
Cooking, Invent recipes, Exploring new places, Preparing BBQs, Long drives, listening to music
Applications
MS Office Excel, Visio, Virtual-Box, Xen Server, Google apps for Business, Domain Registration, Manageengine, HP IMC, Cisco LMS & Configuration Professional, Android OS & apps, XBMC media-center, apple tv, freeNAS (Open Source NAS), Openmediavault, DD-WRT (Open Source Router)
Personal Information
Name: Arun R. Singh | Date of Birth: August 10, 1982 | Gender: Male | Marital Status: Married | Current Location: United Arab Emirates | City: Dubai | Nationality: Indian | Religion: Hindu | Languages Known: English, Hindi | Valid Driving License: United Arab Emirates | Visa Status: Residence Visa-Company Sponsorship (Transferable)| Visa Expiry Date: October 2013