Animal puzzle ios support

Support — Animal Puzzle

Need help with Animal Puzzle: Baby & Toddler? You're in the right place.

## Quick answers

**Does the app work offline?**

Yes. Animal Puzzle is fully offline after install — no internet needed.

Try airplane mode to verify.

**Is there any advertising or tracking?**

No. Zero ads, zero analytics, zero data collection. See our Privacy Policy.

**What ages is it for?**

Kids ages 3 to 5. Simple shape-matching puzzles, gentle pacing.

**Any in-app purchases?**

Not in version 1.0. Everything is free. If we ever add purchases,

they will be optional, protected by a parental gate, and processed

by Apple App Store StoreKit — never our own payment system.

**How do I reset my child's progress?**

Open Animal Puzzle → tap gear icon (Settings) → Reset Progress.

A parental gate (math question) protects this action.

**My child is stuck on a level.**

Every level has a skip option after 2 minutes. Tap the ↷ icon

bottom right. No level is mandatory — kids can explore any pack

in any order

## Contact

Email: brilliantkidsstudio@gmail.com

We read every message and usually reply within 48 hours.

Preferred reply languages: English

## Report a bug

Please include:

- Your device model (iPhone 14, iPad Pro 12.9", etc.)

- iOS/iPadOS version (Settings → General → About → Software Version)

- Animal Puzzle version (Settings inside the app → About)

- What you did before the bug

- What you expected vs what happened

## Privacy Policy

Full privacy policy: https://sites.google.com/site/brilliantkidsstudio/policy/animal-puzzle-ios

---

BrilliantKids Studio

Animal Puzzle: Baby & Toddler