Support — Animal Puzzle
Need help with Animal Puzzle: Baby & Toddler? You're in the right place.
## Quick answers
**Does the app work offline?**
Yes. Animal Puzzle is fully offline after install — no internet needed.
Try airplane mode to verify.
**Is there any advertising or tracking?**
No. Zero ads, zero analytics, zero data collection. See our Privacy Policy.
**What ages is it for?**
Kids ages 3 to 5. Simple shape-matching puzzles, gentle pacing.
**Any in-app purchases?**
Not in version 1.0. Everything is free. If we ever add purchases,
they will be optional, protected by a parental gate, and processed
by Apple App Store StoreKit — never our own payment system.
**How do I reset my child's progress?**
Open Animal Puzzle → tap gear icon (Settings) → Reset Progress.
A parental gate (math question) protects this action.
**My child is stuck on a level.**
Every level has a skip option after 2 minutes. Tap the ↷ icon
bottom right. No level is mandatory — kids can explore any pack
in any order
## Contact
Email: brilliantkidsstudio@gmail.com
We read every message and usually reply within 48 hours.
Preferred reply languages: English
## Report a bug
Please include:
- Your device model (iPhone 14, iPad Pro 12.9", etc.)
- iOS/iPadOS version (Settings → General → About → Software Version)
- Animal Puzzle version (Settings inside the app → About)
- What you did before the bug
- What you expected vs what happened
## Privacy Policy
Full privacy policy: https://sites.google.com/site/brilliantkidsstudio/policy/animal-puzzle-ios
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BrilliantKids Studio
Animal Puzzle: Baby & Toddler