Online Training
Read through these pages, and take the (easy!) quizzes that follow.
Welcome and a tour of IMS
Focus on facts
Some priorities in IMS
Answering calls as Operator
Other informational tools and how they are useful
Decision support
4. Some Pieces of the Big Picture
Self care
Splitting the city
The WESL
Duplicate vs. Recurring Incidents
5. Welcome to Your First Shift
Beginning of Shift
Your Toolbox
Middle of Shift
End of Shift