Online Training

Read through these pages, and take the (easy!) quizzes that follow.

1. Welcome to Operators

Welcome and a tour of IMS

2. "Just the facts, ma'am."

Focus on facts

Some priorities in IMS

3. Being Khaki's Backup Brain

Answering calls as Operator

Other informational tools and how they are useful

Decision support

4. Some Pieces of the Big Picture

Self care

Splitting the city

The WESL

Duplicate vs. Recurring Incidents

5. Welcome to Your First Shift

Beginning of Shift

Your Toolbox

Middle of Shift

End of Shift

6. Time to Practice