Bob   |   Projects List

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- Developing interactive products using design, insight, and research

- MA Industrial Product Design

- PMP (Project Management Professional) Cert. #2051480

"Projects" include recurring events and projects worked on with teams or as an individual contributor, but did not necessarily lead from concept to completion.



Nest  Image: USPTO US8620841B1

Title: Google Hardware / Nest : NPI Support Engineer (New Product Introduction)

Roles: Contractor at Google Hardware / Nest, leading Support division's new product readiness 

Project Type: New product readiness, consumer electronics (2017-2018)

Description: Responsible for Support division new product readiness for all Nest product introductions, international expansions, app and device software updates, and all incidental projects.


2020-09-21 Launch of 18 month internal tools migration project. 71 'workstreams' across multiple teams in 8 time zones. 

Shipped Products: 

2019-09-09  Google Nest Hub Max

2019-08-19  Nest account migration to Google account

2019-06-18 redirect to Google Store and Google Help Center 

2019-05-28   Ninety7 Indoor Power Adapter for Google Nest Hello Doorbell

2019-05-07   Google Nest rebranding / Works with Nest deprecation announce

2019-02-04   Google Assistant on Nest Secure Alarm System

2019-02-04   Nest Pro Checkup Service (Pilot)

2018-10-30   Nest Hello with Nest Aware service included at point-of-sale

2018-10-09   Nest Thermostat 3 new premium colors

2018-10-02   Nest Thermostat E for Europe (Award: " Top Connected Energy Product 2019")

2018-08-28   Nest accessories (parts) project

2018-07-24   Nest Cam IQ Outdoor: Weatherproof Power Adapter

2018-04-17   Nest Temperature Sensor    

2018-03-15   Nest x Yale Lock

2018-03-12   Nest Cam IQ indoor wall mount

2018-03-15   Nest Hello  

2017-12-12   Nest Security Yard Sign

2017-11-28   Nest Cam IQ outdoor security camera 

2017-11-01   Nest Connect       

2017-11-01   Nest Secure Alarm System (includes Nest Guard +  Nest Detect + Nest Tag)

2017-09-01   Nest Thermostat E 

2017-06-28   Nest Cam IQ indoor security camera  

As well as qty. 4 product revisions

Shipped Software and Other Services:

2018-10-09 Google Home Hub + Nest Hello doorbell interactions

2018-05-23 GDPR General Data Protection Regulation (EU)

2018-05-21 Nest - Airbnb partnership portal

2018-03-27  Financing via Affirm on

2018-03-15  Pro-install via national provider 

2018-02-21  Nest Aware (5day/$5 plan)

2018-02-21  Google Assistant on Nest Cam IQ indoor

2017-12-12  Cellular Backup Subscription

2017-12-05  24/7 professional monitoring by Brinks Home Security (formerly Moni)

2017-11-10  Resell Nest Aware via T-Mobile

2017-08-01  Resell Nest Aware via Telus

Shipped International Expansions and Product Extensions 

2018-06-18  Luxembourg

2018-02-20  United Arab Emirates (UAE) 

2017-11-13  Nest Learning Thermostat (new colors) Belgium, Netherlands, France, Italy, Spain

2017-10-31  New Zealand

2017-08-29  'Nordics' Denmark, Finland, Norway, Sweden, Switzerland

2017-07-10  Australia

2017-04-04  Mexico  

Qty. 4 product extensions of existing products to international markets

Shipped Apps and software 

2018-04-05  start leading "Device SW Weekly" summary of both Nest + Google device SW roadmaps

2018-02-21  Google Assistant built-in to Nest Cam IQ indoor

Qty. >21 app or web updates 

Qty. >19 device sw or server-side updates




2017-01 thru 2019-02 totals

Product launches 38

Product Extensions to new countries 13

App updates 30

Device SW updates / server-side updates 38

Country expansions 6 projects with 11 countries

Bundles 14

Promos 34

Internal Dept. projects 18

Other projects 43

Partners: All Nest internal teams, Google Assistant, Google Home teams


Google Glass Image: USPTO US13435944

Title: Google [x] Hardware / Project Aura Wearables: Support Engineer

Roles: Contractor (aka. vendor) at Google [x] working with Support Product Specialist teams. Identify and track issues in hardware and software / internal 'dogfood' programs of products in development / develop new product taxonomies / generate data analysis, weekly reports of dogfood user data  / lead user feedback sessions with Engineering and UX teams / represent dogfood program with project status reporting to cross-functional product software and hardware teams (meetings and project reports)

Project Type: Wearable consumer electronics product development and support (2013-2016), Project Aura, wearables and 6 mos. during 2015 with consumer medical device Liftware team.

Description: “Our Consumer Hardware team researches, designs, and develops new technologies and hardware to make users’ interaction with computing faster, more powerful, and seamless. Whether finding ways to capture and sense the world around us, advancing form factors, or improving interaction methods, our Consumer Hardware team is making people’s lives better through technology.”


Google Clips Camera (development, internal dogfood)

Google Glass Enterprise Edition (support and development 2015)

Liftware (support and support systems development, 2015)

Google Glass Explorer Edition (support and program improvements 2013-2015)

As well as other prototype wearable products

Partners: Google [x] engineering teams

URL: |


Listed below is an archive and ongoing text list of selected projects I created, worked on with teams, and/or advised.

You can also click here for a curated portfolio

Interaction and User Experience (UX)

Resolution (2012)

MakerFaire@TheTech (2012)

Tsunami Survival Capsule (2012)

Deepsea Challenger (2012)

Mars Rover/Exploration Exhibits (2012)

Pixel (2011)

Digital Foam (2011)

Body Zoom (2011)

Sketch-a-Race (2011)

Less is Moore (2010)

Sand to Silicon (2010)

Binary ON/OFF (2010)

The Tech Awards (multiple exhibits) (2009)

Buy and Cell (2009)

Web Project Manager / Design Community Manager

The Tech Open Source (2010-2012) (2008-2010)


Tech Awards Pattern Library (2012)

Game Design for Geographic Literacy (2007)

Perceiving the Digital Landscape (2001)

Design – Interactive spaces/equipment/signage

Hexagonal Tables (2012)

Triagonal Signage (2012)

Resolution large format signage (2012)

Cisco digital media servers / signage (2012)

NOAA Science on a Sphere (2010)

The Tech Open Source – Museum Exhibition Projects

(as designer and design community manager/mentor)

The Tech Silicon Valley Innovation Gallery (2009-2012)

MakerFaire@TheTech (2012)

Kutxa Ekogunea – Ekogune – Principal Park Exhibition San Sebastian Spain (2012)

Tangible Interactive Data Visualization (2012)

Art and Technology Piece at The Tech Museum (2012)

Design a Challenge (2012)

Walk Through Brain (2011)

A Walk Through Brain Exhibit (2011)

Toilet Science (2011)

The Tech Test Zone (2011)

Science of the City (2011)

Brain Awareness Video Contest (2011)

Microchip Clips Video Contest (2010)

Exhibits About Water (2010)

Places of Invention (2010)

Expolab at Citilab Cornella Barcelona (2010)

Microchip Room (2010)

Program for the Future / Collective Inelligence (2009)

Design a Challenge (2009)

The Tech Awards (2008)

Tech Virtual Test Zone Exhibits (2008)

Startups – Advising

Geopogo (general advising 2018) (statement of work, e-commerce ops estimates 2013)

Science Pop (market research 2013)

Conferences – Organizer

iPhone 360 Series: (Computer History Museum, 2017)

- Putting A New World In Your Hands: The Impact Of The iPhone on Our Economy and Society (10-18)

- Putting Your Finger on it - Creating the iPhone (06-20)

- Computing for the Whole World: Tony Fadell / John Markoff (05-10)

HCI + ISE Human Computer Interaction in Informal Science Education (Ideum, 2013)

Resolution opening / Zero1 Biennial (The Tech Museum, 2012)

Interfaces for the New Decade / Tech Test Zone opening (The Tech Museum, 2011)

Program for the Future II Co-Laboration (The Tech Museum, 2010)

Virtual Worlds at Work (virtual participation/streaming) (SRI, 2009)

Program for the Future (The Tech Museum, 2008)

NASA Virtal Worlds and Immersive Environments (NASA Ames, 2008)

Virtual Worlds Go Mobile SDForum (Nokia, 2008)

SDForum / SVForum multiple events (Pillsbury Law, Nokia, Qualcomm, ATT Foundry 2006-2014)

Conferences – Speaker

Augmented World Expo (2010, 2011, 2012)

Second Life 9th Birthday (2012)

Silicon Valley Innovation Institute (2010)

California Association of Museums  (2010)

Copenhagen Business School (2010)

Tech Soup  (2010)  (2010)

Tonight Live with Paisley Beebe  (2010)

Second Life 7th Birthday (2010)

IBM sponsored Smarter Technology  2010

HASTAC (Humanities, Arts, Science and Technology Alliance and Collaboratory) (2010)

NonProfit Commons  (2010)

Engage Digital (2008)

National University (2010)

Strategic Business Insights (SRI) Virtual Worlds at Work (2010)

Stanford MetaverseU (2007)

NASA Virtual Worlds and Immersive Environments: “Shrinking Space: Designs for Augmented Exploration” (2008)

SFSU – Design and Industry Portfolio Night (2011)

Center for Contemporary Culture Barcelona (CCCB) (2011)

Society of California Archivists (2011)

Second Life Community Convention (2009, 2011)

Museums and the Web (2011, 2012)

Western Museums Association (2010)

National University San Diego Americorps Training (2010)

Silicon Valley Community Leadership Summit (CLSWest) (2009, 2010, 2013)

Girls RISE (Raising Interest in Science and Engineering) Museum Network Online Workshop (2011)

Zero1 Biennial: “Seeking Silicon Valley” Resolution opening (2012)

Center for Contemporary Culture Barcelona (CCCB) “ici Online” (2011)

Virtual Worlds 2007 “Best Practices for Employees in Virtual Worlds” (2007)

Bay Area Future Salon (open mic Future of Music) (2009)

Metaverse U (Stanford University) (2008)

Accelerating Change (2005)

Conferences – Exhibitor

Augmented World Expo (2013)

Augmented Reality Event (2011, 2012)

Museums and the Web (2011)

Association of Science and Technology Centers ASTC (2010) poster

O’Reilly Open Source (OSCON) (2009)

O’Reilly Where 2.0 (2009)

Digital Be-In (2009)

Virtual Worlds 2007 (2007)


“Open Innovation and Open Source: A Guide for Content Developers”

Museums and the Web (2012)

Prototype an Exhibit Using On-line Tools Museums and the Web (2010)

Game Design for Geographic Literacy (2007)

Perceiving the Digital Landscape (2001)

Are cell phone prototypes well suited for the wireless internet? (Contact for link)

Books (published by Studio SFO)

Metaverse Manifesto (2007)

Deeply Privileged by Wayne Ludvickson (2007)

Avatar Fashion Series Volumes 1-7 (2006-2010)

Collaborations and Partnerships

Zigelbaum + Coelho (Zigelbaum) (Coelho)

Zero1 Biennial

University of Adelaide (Australia)

The Tech Museum



Strategic Business Insights (SRI spinoff)


Society for Neuroscience

Simulation Training Systems


Science Museum of Virginia

Science Centre Singapore

San Jose State University

San Francisco State University

Open Exhibits



National University

National Optical Astronomy Observatory

National Geographic GeoBee

Museum Open Source Code and Application Repository (MOSCAR)

Metaverse U

Metaverse Roadmap

Little Bits

Liberty Science Center

Lemelson Center for the Study of Invention and Innovation

La Mandarina de Newton

Kutxa Ekogunea


John S. and James L. Knight Foundation (grant)

International Council of Museums (ICOM)


Innovation Games


Gordon and Betty Moore Foundation (grant)

Global Women’s Leadership Network

Dr. Toy

Dr. Martens

Digital Be-In

Digital Art International

Design for Science

Computer History Museum

Co-Creating Cultures  - Barcelona

CitiLab Cornella

Chabot Space and Science Center

California Automobile Museum

Cade Museum

BrainStorm Technologies

Buckminster Fuller Institute

SVForum Digital Media SIG

Curated events series – complete list (2006-2014)

Net Neutrality – A Lucid Dream or Reality? An Informal and Formal Panel Discussion – Aug. 21, 2014

Open Mobile Ecosystems – Project Ara and Gigaom Research – June 5, 2014

4G as a Platform – March 12, 2014

2014: The Breakout Year for Wearable Tech? – Jan. 8, 2014

Pinoccio – A Complete Ecosystem for Building the Internet of Things – November 13, 2013

Electric Imp – An Introductory Workshop – Sept. 11, 2013

Rapid Iteration for an Internet of Things – Tempo Automation – July 10, 2013

Kindoma: Bridging Distance Using Shared Family Storytime – May 8, 2013

Xbox LIVE – Moderating Mischief – March 13, 2013

Roblox – Go in and Play – December 11, 2012

Sifteo Cubes and their SDK: Everyday Objects with Interactivity November 14, 2012

Reimagining the SIG Experience Workshop April 23, 2012

ZURB – Rapidly Prototype for Multiple Devices with ZURB Feb. 27, 2012

Daqri – Adding Digital Content to the Physical World Oct. 24, 2011

Social Video Editing: Taking Video Storytelling to the Cloud Aug. 29, 2011

Multi-Touch and Multi-User: A Gestural Interface Workshop June 27, 2011

Hands-on With the YouTube API April 25, 2011

Augmenting Reality with Layar Feb. 28, 2011

Virtual Worlds – What’s Next? Oct. 25, 2010 Aug. 23, 2010

Virtual Worlds Open Forum – Recent Work and Developments April 26, 2010

Metaio Augmented Reality Feb. 22, 2010

Virtual Worlds in 2020 Workshop Oct. 13, 2009

Augmenting Reality and Revenue: Mobile, Sensors, Location and Layers Sept. 9, 2009

Nokia Augmented Reality Aug. 24, 2009

SRI – Designing Effective Learning – Training – Collaboration, June 25, 2009

Open Source Virtual Worlds May 14, 2009

Twofish May 13, 2009

Women at Work in Virtual Worlds, March 23, 2009

Teleplace – Using Virtual Worlds for Remote Collaboration: Demo Jan. 26, 2009

Future of Virtual Worlds Panel Oct. 27, 2008

Entropia Universe Aug. 25, 2008

Virtual Space Entertainment / Blue Mars June 23, 2008

Gaia Online May 5, 2008

Virtual Worlds Go Mobile Feb. 26, 2008

Gemini Mobile Jan. 28, 2008

Future Scenarios Oct. 22, 2007

Seriosity Aug. 27, 2007

Forterra Jun. 25, 2007

CNN Future Summit April 23, 2007

Bruce Damer Mar. 26, 2007

IBM Jan. 22, 2007

Multiverse Oct. 11, 2006

Linden Labs Sept 13, 2006


Most Valuable Ally (Q2 2017) Nest Support

Linden Prize (2010) Linden Lab

New Kid on the Block (2008) SDForum


Press Coverage

Adbusters issue 86:

Ideum blog:





Huffington Post: Interview by Lilia Ziamou


San Francisco State University Acumen Magazine: From Real to Virtual – Transitions in the Workplace

Northwest Meetings and Events: Feature on design of virtual event and meeting spaces (

University of South Australia:



Linden Prize 2010 ($10K prize for most innovative work in virtual worlds)




Local Silicon Valley Coverage / Virtual World SIG

DJCline: Gemini Mobile – eXplo mobile communities Jan. 28, 2008

DJCline:Future of Virtual Worlds Panel Oct. 22, 2007

DJCline: Virtual Worlds 2007 San Jose Oct 11, 2007

DJCline: Virtual Worlds 2007 San Jose Oct. 10, 2007

DJCline: Virtual Worlds 2007 San Jose Oct. 10, 2007

DJCline: Forterra Systems “Behind the Firewall” June 28, 2007

DJCline: Bruce Damer – Virtual Worlds Timeline March 26, 2007

DJCline: Crossing the Chasm from the Internet – Virtual Worlds Go Mobile Feb. 26, 2007

DJCline: Crossing the Chasm from the Internet – Virtual Worlds Go Mobile Feb. 26, 2007

DJCline: IBM at Virtual World SIG Jan. 24, 2007

The formation of SVForum Virtual World Special Interest Group (SIG) in 2006 coverage was also carried by Yahoo News, Publicity Insider, PRNewswire, Texas Cable News, Ventura County Star, and other outlets.


List of funded projects

Authored the main funding document:

Knight Foundation – Zero1 Art Festival installation/workshops – $10,000 funded for exhibit/program

Private funder – The Tech Test Zone – Confidential amount funded for exhibits (also served as Curator/”PI”)

Linden Prize award – for outstanding work (Tech Open Source project) – $10,000 prize winner

Sunpower Corporation – “Polly Positron” online project – Confidential amount funded for program (also served as manager/Principal Investigator)

Intel – Microchip room project – Confidential amount funded for exhibits

Contributed concepts and content: – Open Source component/platform concept of “Smart Museum” – $750,000 funded

La Mandarina de Newton (Barcelona Spain) – “Science of the City” – $100,000 funded (EU) for program/exhibition

CCCB Barcelona – “Collaborative Design for Cultural Institutions” – $10,000 funded for conference

Contributed content and letters in partnership with Principal Investigators:

NSF – Human-Computer Interaction with Informal Science Education (HCI-ISE) – Conference organizer

Gordon and Betty Moore Foundation – Tech Open Source – Two no cost grant extensions

Negotiated and secured content contributions from corporate partners:

Interfaces for the New Decade 2011 conference (Intel, Simiosys, others)

The Tech Test Zone (university and corporate content partners)

Program for the Future 2010 (SUN Microsystems, others)

Tech Virtual Online Training 2009 (multiple partners)

Program for the Future 2008 (Adobe, others)

Qualcomm – corporate sponsorship of ongoing meeting space for – “SVForum Digital Media SIG” (professional group)

Authored final reports / final grant deliverables:

Gordon and Betty Moore Foundation – The Tech Open Source – $1.5M program completion and reports for foundation and industry


Selected Testimonials

Goolge Nest 2019

"I just wanted you to know I was super excited when I learned that you were going to maintain this [tracker]  resource for Google products as well (or at least try to). I also wanted to say how much I really appreciate this tool! Thanks for working to keep it up to date." Google Program Manager 2019-02-08

This is an awesome doc! It's so well thought out and clear. As always, your communications and tracking docs are comprehensive, clear, timely. Your meeting has been extremely helpful and informative. - Google Tech Writers Manager 2019-02-21 / 03-06 / 03-26

"Your meetings are so useful because you go into much more detail than other meetings" - Google Training Program Manager 2019-02-05

Nest 2017-2019

"I'd like to give a big thank you to Bob for all of his leadership driving this project through the [new program introduction group] process and working with all manner of teams in Ops and Finance to get this project launched. Excellent work!"  - Nest Head Support Engineering and Quality 2018-08-28

"Where's the love button? Like isn't strong enough. Thank you!!!" - Technical Writer 2018-08-28

"Thanks Bob! It's been a pleasure working with you and I'm sure we will cross paths in the future in this big Google world :)" - Google Finance Manager  2018-07-03

"I believe this is the smoothest launch I've ever been involved with" - Nest Sustaining Support Engineer  2018-10-18

"And thank you guys- this is an awesome release and we appreciate everyone being buttoned up on it." - Nest Program Manager 2018-08-24

"Thank you to everyone involved, and special shout-outs to Bob Ketner" - Google Program Manager 2018-04-03

"We are so fortunate to have you on our team!" - Director, Nest Support  2018-09-27

"working with you is awesome...just saying" - Google Launch Program Manager

"+++++1!!! Congratulations, all, and HUGE shout-out to Bob for driving this to launch!"  - Google Program Manager 2018-08-28

"+1, kudos to all involved with a huge shoutout to RobK, [and other team members] for helping see this through - this is indeed a win-win for Nest!" - Google Supply/Demand Planner  2018-08-28

"Thanks for all your work on this [accessories store], Bob." - Director, Google Hardware 2018-06-22

"Just wanted to send you a note to tell you how thankful I am for you. Not only for all of your work managing the accessories store..., but also for being SUCH a great partner to the [new initiatives] team, process, and programs. The support team is lucky to have you, and I'm fortunate enough to get to work with you. Keep up the great work!" - Google Program Manager  2018-05-07

The accessories store will continue to reduce customer support costs and unlocks an opportunity for Nest to offer an increased number of accessories that solve a variety of issues for customers.

Thank you to everyone involved, and special shout-outs to Bob Ketner, [his manager] and the Store team. This program wouldn't be possible without you. - Google Program Manager  2018-04-03

On Nest x Yale Lock launch: "guys this was an awesome job on putting in all the detail here [in this tracking sheet], thank you very much" - Nest Operations Manager  2018-03-02

"The UAE program required critical thinking and coordination between multiple internal and external stakeholders. Each of you showed up day after day, week after week, to ensure that Nest and our customers were set up for success from day 1. I appreciate each of your attention to detail, ability to articulate and resolve the issues that arose, and overall growth mindset. It is a pleasure to work on a project with a team as solid as ya'll. Thanks for all the hard work and have a great weekend knowing that Nest is able to impact more people in an entirely new part of the work because of your hard work." - Nest Program Manager 2018-02-23

"This team's ability to continue to round out the Nest product portfolio internationally is essential to growing our strategic footprint. Thanks to everyone involved for bringing these products to our customers in the UAE. " - Nest Program Manager 2018-05-01

"Thank you for kicking a** and staying on top of these [FAQ'S]" - Nest Internal Knowledge Base Writer 2018-01-10

"In the Go-to-Market meetings, everyone relies on Bob Ketner's organization skills" - Google Program Manager 2017-12-21

"The Product Quality/Field Trial Briefing for Support meeting is the most helpful meeting for the Nest agent knowledge base (KB)." - Nest Program Manager 2017-12-20


"We should all use that doc [what is being announced] , we should all be aligned" - Nest Program Manager 2017-08-24

"He goes beyond simply attending the sessions and updating slides, he advocates for the needs of his team so that support can answer every question asked to them by end customers. I was particularly impressed when he thoughtfully stood up in front of the team and called attention to the need for a marketing content walk-through so his team could have eyes on everything that end-customers see, so they can respond to every detail that consumers are exposed to. With so many deadlines, it’s easy to passively participate, but Bob goes above and beyond in anticipating the needs of his team and ensuring that the cross-functional team delivers. Please let him know how valuable he’s been to this project and [the product's] success moving forward." - Nest Launch Program Manager 2017-08-21

"Nice note Robert, thanks for making the partnership thing work well. - Nest Head of Product Quality 2017-08-14

"Your meeting [yesterday] was absolutely stellar" - Nest Partner Manager 2017-06-23

"Bob is awesome" - Nest Technical Writer 2018-04-19

Google Hardware 2016-11

“It was awesome working with you!!” – Google UX Researcher

“Its been nice working with you BOB! All the very best for your future endeavors.” – Google QA Engineer

“Sorry to see you go Bob, the last few weeks working with you have been great.” – Google Program Manager

“It was always a pleasure working with you on [product in development]. Best of luck on whatever the future has in store for you!” – Google Human Factors Researcher

“What a loss for Aura & Google [that you’re leaving]. Wishing you all the very best. You were amazing to work with.” – Google Sales Program Manager

“Thanks for all you’ve done on the team!” – Google Hardware Program Manager

“Thanks so much for all your help ramping up on [product in development] and distribution! Good luck on your next adventure.” – Google Hardware Program Manager

“Best of luck in your future endeavors, Bob. It was a pleasure working with you.” – Google Software Engineer

“I will miss working with you!” – Google User Experience Researcher

“I’m sad to see you go, Bob!” – Google Product Specialist

“Bob, you’ve been amazing from day one.” – Google Support Manager

“It was wonderful working with you Bob! Wish you all the best in your future endeavors.” – Google Product Specialist

This list is continually being updated. If something is missing please click here to contact me directly