Commitment to our Clients:

- All treatments provided by ASM will last for the specified time.

i.e. a 45 minute treatment will last 45 minutes.

- All clients must complete a consultation during treatment session 1, this will include any appropriate testing/ assessment and will last up to 15-20 minutes, followed by a 25-30 minute treatment.

- Treatments will only be conducted if ASM deems the treatment safe for the client to receive.

- GP/ Consultant permission may be requested before treatments can be provided.

Cancellation Policy:

- A booking is confirmed once ASM and the client have both agreed a date, time, duration and location for the treatment.

- If a cancellation is made more than 24 hours before a treatment, the client will not be charged.

Within 24 hours:

- If cancellations are made with less than 24 hours' notice of your booked appointment time, you will incur a one off charge of £20 payable by bank transfer within 7 days. No further appointments will be scheduled until the fee has been paid.

No Shows:

- No shows or no notice cancellations will incur a one off charge of £20 payable by bank transfer within 7 days. No further appointments will be scheduled until the fee has been paid.

Cancellation & No Show Fees:

- The cancellation fee must be paid within 7 days.

- The cancellation fee may be waived at the therapist discretion.

- ASM has the right to cancel a treatment by giving 24 hours' notice.

- ASM has the right to cancel/ terminate a treatment without notice if the room or environment is unsuitable for the treatment to be provided or if ASM is taken ill.

- ASM has the right to cancel/ terminate a treatment without notice if the client is intoxicated, inebriated of if the therapist deems a clients behaviour to be inappropriate or sexual.

- ASM commits to re arranging treatments to a new time and date within two weeks of the cancelled treatment where possible.

Late Arrival:

- A late arrival to a treatment will still require the treatment session to end at the scheduled time, meaning unfortunately the session will be shorter. Your treatment time is reserved for you and you only and other people may be scheduled after this time. Please note the original treatment cost will still apply.

Payment:

- ASM accepts payment in cash, cheque, bank transfer or through card payment.

- Invoices will be sent to clients who do not pay for or who cancel treatments, for clients whose treatment is terminated.

- Invoices must be paid within 7 days of the issue date.

Vouchers:

- Vouchers can be used as payment towards any available, advertised treatments.

- Vouchers are only valid for one person and for one use.

- If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued.

- Vouchers are only valid up to and including the expiry date.

- Refunds are not available for vouchers already provided.