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POLICE RESPONSE TO 911 CALLS

What happens when you call 911?

• Our 911 Call Taker enters the information you give into a computer.

• Our computer-aided dispatch system assigns a priority to the call based on the type of call (burglary, shooting, etc.). Additional information you give can affect the priority.

• A Dispatcher radios the information to a Police Officer in the field.

• Additional information from you is sent to officers either by radio or computer. Details are vital, so remain calm and speak clearly.

Why prioritize calls?

We answer hundreds of calls each day – everything from found property to attempted murder. Obviously, we must respond more quickly when a life is in danger than when only property is threatened. We have limited resources and must work numerous calls simultaneously; prioritization helps us effectively and efficiently use those resources. We make every effort to provide the highest level of police service at every call.

How are common calls prioritized?

The factors below are not rigid categories but guidelines used when determining the priority of 911 calls. Some of the most common calls are listed as examples.