Anubha Walia Credentials
PROFESSIONAL EXPERIENCE
Director - OD&L Jan’ 2011 - till date
Prism World Pvt.Ltd.
Human Process Interventionist, Coaching, Engagement and facilitation focusing on Behavioral and Quality
Workshops & Human process Intervention for Top clients from Manufacturing, Service, BFSI,
Telecom sectors.
Major KRA
Responsible for Training and Organisation Development Projects
Handling various Soft skills, Behavioural and Quality programs projects
Guest Speaker with B-school ( NIFT, Management Development Institute, LPU, FIIB, ISTD, K R Mangalam, JIMS)
Research on various important element of Followership and Leadership
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Leader - Change Engagement and Learning Mar’ 2014 - Jul’16
Honeywell ( HSG CPS) - Part of PRISM Project
Major KRA
Ability to execute high-impact learning strategies that enhance people and business performance
Initiating OD projects on culture and employee engagement
Ability to collaborate with HR Business Partners and line leaders in a cross geography set up
Working with multiple stakeholders up to CXO level, and manage responsibility for functional budgets
Project execution via Implementation of SAP in India and Malaysia Project focusing on Change Engagement & Learning
Stakeholder analysis and communication plan to develop coaching plan for leaders
Capability development of the HSG team on the functional and behavioural side.
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Regional Training & Quality Manager
Handled 42 Branches in Punjab & Haryana and 14 branches in Delhi & Gurgaon
ICICI Bank Sept’ 2005- Jan’ 2010
Strategic planning and implementation of training at a regional & zonal level in functional and behavioural aspect. Training administration, designing and instructor on the functional role of product & processes. Analysis process & performance of branches at the regional level on Balance Scorecard, Quality role-out on the area of Six Sigma, 5S and A3 process.
Major KRA
Responsible for Training, Operations and Processes
Identifying Training needs of Operations and Sales team at the regional level for the basic and specialised desk of banking for New Joinees and Vintage staff.
Establishing Training programs i.e Train the Trainer Program and drive functional Training resulted in the completion of required man-days.
Periodically review of Training programs for both functional and behavioural
Monitoring and controlling TNA (Training need analysis) and establishing the training calendar for months and weeks
Implementation of Project & Process Management by identification of process gaps and use of structured methodology to bridge process gaps ie Service Quality methods (Six Sigma initiatives, Five S, FCRM, SOX Processes) with Audit Compliance.
Oversee, implement and maintains company's Level I, II, III certification with Service Quality Improvements of all customer touch points with a clear focus on a set of Branches i.e Mystery Calling & Shopping
Analysing and rolling out initiatives (based on pilot studies) for achieving a high level of customer service standards.
Ensure that Quality & Training Dashboards go on time and with accurate data and flag / escalate any irregularity once handed over to Operational Teams;
Roll-out Quality Actions / Reports and Handhold Program for Managers until they take-over within pre-defined time frames during DMAIC of projects;
Ensure licensing of all advisors as per the IRDA guidelines
Achievement
Region scored 100% in Process & Customer Parameters throughout the year and Consistent top-ranked in a Learning perspective
Recognized as best RTM in North.
Implementing best of the Service ideas for reducing wait time and serving them for the customer.
Initiated Six Sigma Project resulted to PAN INDIA top ranker.
PAN India Roll out of Fresher and Refresher Course.
Developed training modules/programs in “Selling Skills”, “Time Management” and Banking Process.
Certified assessor for conducting an assessment of Level 3 – Standardisation of Processes.
Launched Learning Matrix (Online study module) for new joinees.
Awarded with Honorary Professorship for training Branch Leaders.
Prepared Simulator on top twenty queries of Branch Banking customer service for New Joinees.
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Manager
Moody ICL Certification May’02 – Aug’05
Public Relation, Training on ISO standards, Monitoring, measuring & analyzing processes for quality, compliance & continual improvement and maintaining the processes of QMS for re-certification business
(Internationally reputed certification body having accreditation from Joint Accreditation System of Australia & New Zealand (JAS-ANZ), providing certification under ISO 9000, ISO 14001, TS-16949, HACCP, BS7799 and EUREPGAP standards)
Major KRAs
Heading Re-certification business for the entire northern region, handling of operational activities, monitoring of audit planning, processing and review of client files, MIS, revenue monitoring, monitoring and managing the expense ratio of branch
Conducting Training programs on Lead Auditor & IQA (Internal Quality Auditor Course) and organizing Seminars for Corporate and Associations;
Managing portfolios of the corporate clients & ensuring Quality service to them through Marketing & Strategic planning in Northern region;
Auditing the companies in various fields in compliance with Quality Management System standards; Focusing on Surveillance audits;
Coordination with Media / Advertising agencies for creative concept, promotions and PR programs with measurable objectives;
Drafting & editing of Press releases & feature articles along with answers to media queries and support to the agency;
Editor for the Quality magazine - Newsletter, publishing by gathering information, write, design, layout, proof, edit on a quarterly basis.
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Manager
Vista Levolor, Alps Industries Limited June’1996 - Jan’00
Brand Management, Media Planning, Product Launch, Public Relation and Training Dealers and Distributor on a new product launch its product and processes. (A vertically integrated textile mill engaged in Exports and end-use Home furnishing products in collaboration with Levolor Home Fashions, USA and Franciaflex, France for marketing Blinds, Drapery rods, Awnings and Soft window accessories under the brand name Vista Levolor)
Major KRA
Preparing Marketing plan and the budget;
Interface with Dealers and Retailers;
Handling Test launch and Final launch of products; Market research for identification of competition, business trends, product competitiveness, pricing and consumer response etc;
Handling legal aspects regarding Trademarks, registration and design patents;
Coordination with Advertising agencies - HTA & Fusion for media planning, advertisement and press releases, designing & developing campaigns, brochures and Point of Purchase; and monitoring & Agency budgets (ensuring quality & cost efficiencies);
Organizing Training programs for the Sales Force, dealers and new franchisee;
Relationship management with Architects and Interior Designers;